Service Charges Project Officer

Charnwood Borough Councilin Leicestershireissearchingfor the latest member of #TeamCBC!

The Council is recruiting for a Service Charges Project Officer, on a fixed term contract to March 2028.

Charnwood Borough Council in Leicestershire is looking for someone experienced in all aspects of service charging to domestic rented flats and houses to join the landlord services team in order to develop and implement a project to introduce service charging to its 5,000+ council-rented homes. We estimate that the project will take 18 months from start to finish.

• leading and delivering the service charge implementation project in the levying of agreed service charges to our tenants;
• supporting and administering the actual delivery of service charging to council tenants and managing the implementation phases of the project;
• creating and establishing an effective administration and reporting system for the levying and collection of service charges to council tenants;
• delivering an effective and appropriate service to all service users, fairly and without discrimination.

We are looking for a competent individual who is both technically experienced in service charging but who also is customer-focused and a team player. A knowledge of relevant Housing Law and an ability to analyse complex data and present information effectively is essential for this role.

• Agile working for many roles
• Generous annual leave of between 35.5 and 40.5 days per year depending on length of service, inclusive of bank holidays
• Most services are closed over Christmas
• Opportunities for professional development linked to many roles
• Access to the Local Government Pension Scheme
• Free parking

We are a 'Disability Confident' employer and proud signatories of the Armed Forces Covenant's Employer Recognition Gold Award.

We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.

Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people.

We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets.

Our services are built on our values:
Pride in Charnwood;
Customer Focused and Working Together

We are proud of our borough and it is a great place to live, work visit and invest in. Charnwood boasts breathtaking landscapes, which are great to explore.

At the heart of Charnwood is Loughborough, home to a world-class university, historic markets and the only major bell foundry in the UK.

Charnwood is located in the centre of the country with rail, road and air links to the rest of the nation and the world beyond. Our investment brand in Charnwood describes the borough as being at the centre of innovation.

Our economy is increasingly diversifying, leveraging the incredible research that flows from the world-class Loughborough University and our science and technology-related industries. Charnwood also has a wide ranging-portfolio of physical, cultural and social assets, with many of the levers of sustainable and inclusive growth at our disposal.

There is a range of exciting developments and regeneration opportunities to help create high-quality jobs and ensure continued economic prosperity.