Account Manager

• Serve as the primary liaison between the creative team and assigned business units
• Build relationships with internal partners and align creative solutions with business objectives
• Lead onboarding and integration of new partners into the creative organization
• Identify opportunities to expand the creative team’s value and influence
• Lead strategic execution of high-visibility creative programs and projects
• Translate complex, multi-channel initiatives into project scopes and resource plans
• Drive clarity in work planning, tracking, and measurement
• Own account health, delivery performance, and partner satisfaction
• Monitor critical metrics, report progress to leadership, and adjust plans
• Support and mentor a team of project managers
• Promote accountability, ownership, and continuous improvement
• Collaborate with brand, marketing strategy, creative, and operations teams
• Establish and follow standards, processes, and workflows
• Align account and project management practices with creative and business goals
• Lead quarterly and monthly business reviews
• Evaluate account processes and tools, identify improvements, and implement operational-efficiency solutions
• Partner with operations and finance teams on budgets, forecasts, and resource utilization

• Bachelor’s degree in business, marketing, communications, advertising, or related field
• 10+ years of experience in account and project management, ideally within a creative agency, corporate creative team, or marketing environment
• 3+ years of direct people management experience with a proven ability to mentor and develop successful teams
• Strong understanding of creative workflows, marketing campaign planning and development, and integrated media
• Proven ability to lead complex programs across teams, functions, and geographies
• Exceptional communication and high emotional intelligence, with talent for negotiation, influence, and conflict resolution
• Strong client relationship management skills, including anticipating needs, providing strategic counsel, solving complex problems, and fostering trust
• Proven leadership skills and ability to motivate and guide a diverse team in a fast-paced environment
• Ability to work swiftly and meet project timelines in a fast-paced creative environment
• Agile certification or Agile marketing experience is highly desirable
• Experience with project management tools and systems such as Workfront, Asana, or Smartsheet
• Adhere to OHS policies and procedures and ensure a safe and healthy workplace environment

Demonstrates expertise in account and project management within creative environments, with a strong focus on relationship building, strategic execution, and operational efficiency. Proven ability to lead teams, mentor project managers, and align creative solutions with business objectives.

• Account Management
• Project Management
• Creative Workflow Understanding
• Client Relationship Management
• People Management

• Project Management
• Marketing Campaign Planning
• Integrated Media Development
• Operational Efficiency Solutions
• Resource Planning

• Exceptional Communication
• Emotional Intelligence
• Negotiation Skills
• Conflict Resolution
• Team Motivation

• Agile Certification

• Creative Agency
• Corporate Creative Team
• Marketing Environment
• Business Reviews
• OHS Policies

• Workfront
• Asana
• Smartsheet