Operations Manager

• Lead, manage and develop the drainage operations team, ensuring high standards of performance, safety and professionalism.
• Manage staffing, training, competency and ongoing development of team members.
• Support and motivate operational, transport and support staff, dealing with performance or employee issues alongside HR and senior management.
• Monitor operational performance, identify areas for improvement and provide clear and accurate reports to management and clients.
• Lead regular operational review meetings with employees, contractors and clients.
• Ensure all work complies with health & safety, quality, environmental and company standards.
• Promote a strong SHEQ (Safety, Health, Environment & Quality) culture across the operation, including completing regular safety tours and monitoring key SHEQ performance measures.
• Manage departmental budgets, resources and staffing effectively.
• Coordinate tanker and jetting vehicle movements during operational incidents, taking a lead role when additional support is required.
• Ensure client service levels and contractual requirements are consistently met, including response times, resolution times and reporting.
• Maintain strong working relationships with clients, contractors, colleagues and other key stakeholders.
• Work closely with other managers to ensure operational plans support wider business objectives.
• Support the development and implementation of company policies, strategies and continuous improvement initiatives.
• Keep up to date with industry best practice and identify opportunities to improve operational performance and service delivery.
• Provide timely updates and information to clients during operational incidents and briefings.
• Carry out management responsibilities in line with legal, ethical and company requirements.

• CITB or IOSH Managing Safety.
• SMSTS certification.
• Competent in MS Word, Excel, Project, PowerPoint, and Outlook.
• Strong leadership and people-management skills.
• Excellent communication and relationship-building skills.
• Ability to analyse data and produce accurate reports.
• Strong organisational and planning skills.
• Experience managing budgets and resources.
• Ability to work under pressure and manage multiple priorities.

• Additional SHEQ-related training or certifications.
• Management or leadership qualifications (e.g., ILM, NVQ).
• Knowledge or experience of drainage, tankering or jetting operations.
• Strong data analysis and reporting skills.
• Good negotiation and conflict-resolution skills.

• 3-5 years' experience in an operational management role.
• Experience managing field-based teams, ideally within a service delivery or utilities environment.
• Proven experience improving operational performance and meeting SLAs.
• Experience managing SHEQ requirements and promoting high safety standards.
• Experience leading or chairing operational and review meetings.

• Experience working within an IMS-certified organisation.
• Experience in incident management or emergency response.
• Experience working with SHEQ teams to promote and develop a strong safety culture

Charnwood Edge Business Park, Syston Rd, Cossington, Leicester LE7 4UZ

STW General Manager

Monday - Friday 07:00am - 17:00pm (1

Hour Unpaid Lunch) 50hour contracted week.

£38,000 Annually

• 20 days holiday plus bank holidays
• MTS Uniform
• Company pension
• Death In Services
• Free parking / On-site parking
• Referral programme
• Modern, well-maintained equipment
• Strong focus on health, safety, and employee wellbeing
• Long-term career progression and job security