Control Room Officer

Loughborough University provided pay range

This range is provided by Loughborough University. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Direct message the job poster from Loughborough University

Full time and open ended

Are you a friendly, empathetic and caring person who enjoys helping others and providing great customer service? Someone who is still as positive and enthusiastic at the end of their shift as they were at the start?

We are seeking motivated individuals to join our dynamic security team here on our thriving and energetic campus. The successful applicants will enjoy a competitive salary with generous 27% shift pattern allowance, and an attractive shift pattern with a focus on work and life balance, which is why most of our staff have been with us for many years.

Our primary aim is the support and welfare of students and staff.

Previous experience of working within a control room is required, and ideally within a security environment.

• The response to reported incidents requiring student support, crime, accidents and anti‑social behaviour via all media including email and telephone.
• The deployment of staff to manage such incidents.
• Coordinating a response to intruder and fire alarms.
• Monitoring incidents via CCTV.
• Maintaining accurate records and data held within the control room.

Applicants must ensure that any application separately evidences all the essential criteria to assist with shortlisting.

A full driving licence is not an essential requirement.

To form part of the university security function, your main duties will be to provide support to security officers on a rotating shift pattern of twelve‑hours, starting at 6 pm and ceasing at 6 am on nights, and 6 am to 6 pm on days.

Based within the security control room, you will monitor all incidents reported and deploy the staff required to resolve any issues, ensuring that the security supervisor is updated.

You will be required to monitor the CCTV system to ensure any incidents are identified in a timely manner, deploying effective resources as required.

To provide operational cover to the gatehouse when required, housed in the same building.

To accept and record items of lost property and conduct enquiries to return to the owner where appropriate.

Safety of the staff and students is our priority, in addition to ensuring the safety and welfare of all people connected with or visiting the University, the protection of university property and the regulation of vehicle movement on and around the University site.

To find out more about the role, please contact Mick Wood, Deputy Security Manager by email at or by telephone on .

Come and join the team!

Closing Date for Interviews –
Friday 23rd January 2026

Interviews to take place on –
Wednesday 4th February 2026

For more information refer to the Job Description and Person Specification.

• Time off – generous holiday allowance, including 14 university closure days and bank holidays, with the option to buy extra through our holiday purchase scheme.
• Where you work – access to a range of fantastic facilities with plenty of green space across our 523‑acre East Midlands campus, plus an exciting community at our London campus on the Queen Elizabeth Olympic Park.
• Financial wellbeing – competitive pay, two excellent pension schemes, and everyday savings opportunities.
• Support for you and those close to you – through our range of life event leave policies as well as access to an on‑site nursery at our East Midlands campus, flexible and hybrid working options.
• Health and wellbeing – discounted gym memberships and access to world‑class sporting facilities, including physiotherapy, plus healthcare offers such as eyesight testing and wellbeing support.
• Travel and sustainability – access to our electric vehicle and cycle‑to‑work schemes, as well as a variety of travel offers to support sustainable commuting.

Discover more about the full range of rewards and benefits at Loughborough University.

Associate

Full‑time

Education and Customer Service

Higher Education and Security and Investigations