Income Officer M016

Vacancies:
Use the filters and the find jobs button to view our vacancies.
Job Alerts:
Once you have pressed the  Find jobs  button you will also have the option to save the search as a job alert, to be automatically notified by email of any matching jobs.

Location Charnwood Borough Council Offices

Basis Full time

Job profile for Housing Income Officer M016

Charnwood Borough Council Offices 25/10/2026

Salary £33,119 to £35,570 Contractual hours 37 Basis Full time Date posted 08/10/2026 Job reference 2020 Attachments attachment M016 Housing Income

Would you like a role where you can make a real difference to people's lives while helping to protect vital housing income?

Charnwood Borough Council is looking for a motivated and experienced Housing Income Officer to join our Housing Income Team on a permanent, full-time basis.

Role Overview:

You’ll manage a patch of around 1,160 homes across urban and rural communities, taking a proactive approach to rent collection, preventing arrears and working with tenants to find practical solutions when financial difficulties arise.

What we’re looking for:

We’re looking for someone with experience in income management, credit control or a similar environment who can balance support with appropriate enforcement. You’ll be confident managing a busy caseload, making sound decisions and taking action to achieve positive outcomes.

With knowledge of welfare benefits, debt and money management, you’ll help tenants access appropriate support while remaining focused on performance and maximising rental income for the Council.

If you’re organised, resilient, comfortable having difficult conversations and motivated by helping people while delivering results, we’d like to hear from you.

What we offer:

Agile working for many roles which help employees to achieve a work/life balance with a mix of office and homeworking

• Generous annual leave of between 35.5 to 40.5 days of leave (depending on length of service) inclusive of bank holidays
• Most services are closed over Christmas
• Opportunities for professional development linked to many roles
• Access to the Local Government Pension Scheme
• Free parking

We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant's Employer Recognition Gold Award.

We prioritise the well‑being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.

Find out more about this role and who we are by visiting

About the Council

Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people.

We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets.

Our services are built on our values:
Pride in Charnwood;
Customer Focused and Working Together.

About Charnwood

We are proud of our borough, and it is a great place to live, work visit and invest in. Charnwood boasts breath‑taining landscapes which are great to explore.

At the heart of Charnwood is Loughborough, home to a world class university, historic markets, and the only major bell foundry in the UK. It is a diverse community thanks to its student population and cultures from around the world.

Are you ready for a challenging and interesting role where you can make a real difference? If so, we look forward to receiving your application.

If you would like an informal chat about the role please contact Kal Gokal on

No agencies please.