Business client account coordinator

Position: Business client account coordinator (Permanent)
Location: Epping Forest

Monday to Friday 9am to 5.30pm site based - Waltham Abbey
£30-31,000 + annual bonus and other company perks and benefits.
The role of the Asset Coordinator is to support the Asset Department with all aspects of administering, collecting, processing, monitoring, and purchasing of Asset/Salvage stocks for the company.
Key job duties

* Coordinate global logistics for asset collections, including the arrangement and management of stock collection and arrival.

* Liaise with customers and couriers to ensure efficient and timely coordination of collections.

* Collaborate with internal departments to support and streamline asset management processes.

* Raise purchase orders and maintain accurate documentation for all related transactions.

* Maintain and update shared databases and files, ensuring accuracy in stock movement and tracking information.

* Work with developers to test and validate ISM (Intelligent Salvage Management) system functionality, updates, and enhancements.

* Oversee and maintain price scrape tools, ensuring updates, enhancements, and functionality operate effectively.

* Update ISM and customer monthly price lists to reflect accurate and current pricing data.

* Assess, value, and bid for stock, ensuring submissions are competitive and compliant with business standards.

* Develop process flows and operational reports to support business performance and decision-making.

* Perform regular ISM housekeeping, including price maintenance, batch price checks, and authorisations.

* Monitor stock levels to prioritize processing and optimize device availability.

* Support stock auction activities, assisting with preparation, coordination, and execution.

* Respond to incoming enquiries promptly and professionally, providing excellent customer service.

* Carry out general administrative tasks, ensuring all activities are completed accurately and on time.

* Handle inbound calls, screening and transferring them to the appropriate departments as required.

* Provide training and guidance to new colleagues to ensure consistent practices and smooth onboarding.

* Prepare and deliver monthly performance and activity reports for management and clients.

* Demonstrate flexibility and teamwork, adapting to the evolving needs of the business and supporting colleagues when required