Channel Support Representative

Channel Support Representative – Shure UK – Waltham Abbey, Essex

Shure UK is looking for a reliable and customer‑focused Channel Support Representative to join our team.

This hybrid role requires a minimum of three days per week in our office.

• Sales Order Management:
  Take, edit, and expedite sales orders and loan requests, ensuring accurate and timely fulfilment.
• Order and Loan Status:
  Check status and product availability for orders and loans, and update customers accordingly.
• Adaptability and Problem Solving:
  Handle curveball situations and last‑minute requests, visiting the warehouse and collaborating across departments.
• Return Processing:
  Create and process return authorizations while adhering to company policies.
• Invoice Adjustments:
  Process requests for invoice adjustments promptly and accurately.
• Product Inquiries:
  Field entry‑level product‑related inquiries and provide relevant information to customers.
• Customer Contact:
  Maintain direct contact with customers before and after order and loan fulfilment to ensure satisfaction.
• Customer Relations:
  Support the sales team by developing and maintaining positive relationships with clients, impacting product revenue.
• Inter‑Departmental
  
  Collaboration:
  
  Work closely with various departments to meet sales goals and ensure smooth operations.
• Problem Resolution:
  Work with end‑users, resellers, and distributors to report equipment failures and provide detailed reports to management.
• Post‑Sale Support:
  Respond to customer inquiries about returns, approvals, status, delivery, and other post‑sale issues, resolving scheduling, shipping, and invoicing problems.
• Request Management:
  Expedite customer requests and act as the primary point person for other support functions.
• Coordination:
  Coordinate with other departments regarding order status, shipping dates, prices, product availability, and back orders.
• Additional Duties:
  Perform other duties as assigned to support the team and company objectives.

• Experience in a customer service or support environment.
• Quick learner who can take on new tasks with general guidance.
• Strong verbal and written communication skills.
• Confident with Microsoft Suite; SAP experience is a plus.
• Practical problem solver with a positive approach.
• Team player who enjoys working collaboratively.

Shure’s mission is to be the most trusted audio brand worldwide. Founded in 1925, we are a leading global manufacturer of audio equipment known for quality, reliability, and durability. We engineer microphones, headphones, wireless audio systems, conferencing systems, and more.

We offer an Associate‑first culture, flexible work arrangements, and opportunities for all.

We recognize that every professional journey is unique and are committed to providing an equitable candidate experience for all prospective Shure Associates. If you’re excited about this role, believe you’ve got the skills to be successful, and share our passion for creating an inclusive, diverse, equitable, and accessible work environment, then apply!