Director of Client Services and Commissioning

Job Description Director of Client Services and Commissioning

London Borough of Waltham Forest - With the potential of Hybrid working. 37 hours per week. Lead. Deliver. Shape the Future of Client Services and Commissioning.

Norse Group is seeking an exceptional Director of Client Services and Commissioning to join our leadership team. This high‑impact role is responsible for driving commercial excellence, strengthening client relationships, and ensuring consistent, high‑quality delivery across our multi‑disciplinary property consultancy services. As a senior leader, you will steer financial performance, lead commissioning and procurement activity, oversee project delivery performance, and represent Norse Group as the principal contact for our key public‑sector clients.

Your insight, leadership and commercial acumen will be central to our continued growth and reputation for delivering outstanding outcomes.

• Attend key client meetings and Programme Delivery Boards.
• Proactively identify and drive new business opportunities.
• Collaborate across the wider national Norse Group to support a coordinated, corporate approach.

• Ensure consistent and robust monitoring of financial performance, aligned with Norse Group standards working closely with Commercial and Finance teams to analyse financial data, inform decision‑making, and drive continuous improvement.
• Lead the preparation of fee bids and bid pricing for new commissions.

• Act as the principal client contact for new commissions, taking briefs and building strong client relationships and act as the first point of contact.
• Lead commissioning of multi‑disciplinary consultancy services, ensuring procurement compliance, contractual adherence, performance management and commercial and provide advice on commissioning, contract management and consultant contract negotiations.

• Lead procurement of sub‑consultants and specialists, including reviewing tender reports and preparing agreements/collateral warranties.
• Champion a culture of continuous improvement, promoting high‑quality service delivery.

• Proven experience working with senior public‑sector stakeholders.
• Strong commercial, financial management and business planning capability.
• Demonstrable success in developing new business and maintaining key client relationships.
• Excellent communication and presentation skills.
• Leadership qualities that inspire teams in a commercial environment.
• Commitment to customer service and embedding continuous improvement.
• Understanding of construction, health & safety legislation, and associated risks.

• We care completely
• We collaborate proactively
• We act with integrity
• We pursue better
• We make it happen

• 25 days annual leave, plus 8 bank holidays
• Company pension and sickness scheme
• Professional Fees are funded
• Hybrid working arrangements
• Access to company discounts and benefits
• Along with the above, we constantly strive to offer support and development opportunities to all of our staff, so you will be encouraged to grow within the role.

If these resonate with you — and you’re driven to shape a high‑performing, client‑focused service — we’d love to hear from you.

This is a rare opportunity to influence strategic growth, elevate client partnerships, and lead a talented team within a leading UK property consultancy.

An Standard DBS check will be required for our successful candidate, payment will be met by the employer.

We are committed to employment practices and behaviours which encourage diversity, promote equality of treatment and eliminate unlawful and or unfair discrimination.

We reserve the right to close this vacancy once we have received sufficient applications. If you have not been contacted within two weeks of the closing date, please assume that your application has not been successful and will not be progressed to the next stage.