Administrative Coordinator

We’re looking for an Administrative Coordinator 3 to serve as the first point of contact at the agency, creating a welcoming environment for clients, patients, and visitors and providing administrative support that keeps our front office running smoothly.

An ideal candidate should possess the following competencies:

• Accepting Direction: The ability to accept and follow directions from those higher in the chain of command.
• Communicating Effectively
  :
  The ability to relay information correctly and appropriately to connect people and ideas.
• Displaying Professionalism: The ability to recognize how your actions impact the perceptions of both you and your organization.
• Focusing on Customers: The ability to serve the needs of those who support and/or rely on the services provided.
• Following Policies and Procedures
  :
  The ability to comply with policies and procedures of the organization as well as State Civil Service rules, and all applicable federal and state laws.

This Administrative Coordinator 3 position is in our Licensure Division. This position provides comprehensive clerical and administrative support to the Licensure Department and reports directly to the Director of Licensure.

Key responsibilities include:

greets and directs visitors to appropriate destinations, creates and maintains a daily visitors log, maintains employee and department directories, studies and familiarizes self with all practice acts, rules and regulations and statutes for licensure disciplines regulated by the Board, answers questions from applicants and/or licensees through phone or personal contact regarding rules, regulations, application completion, required documents, document submission due dates, etc.

Requirements:
Two years of experience in administrative services. EXPERIENCE SUBSTITUTION:
Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

Job Duties:

• Greets and directs visitors to appropriate destinations
• Creates and maintains a daily visitors log. Ensures that all visitors to the agency sign in and out.
• Maintains employee and department directories. Studies and familiarizes self with all practice acts, rules and regulations and statutes for licensure disciplines regulated by the Board.
• Answers questions from applicants and/or licensees through phone or personal contact regarding rules, regulations, application completion, required documents, document submission due dates, etc.
• Verifies credentials of licensees verbally over the phone or through personal contact with entities that include professional organizations, hospital administrators, health care entities, providers, other federal, state and local officials, general public and other licensing and/or certification entities.
• Answers and routes incoming calls that require specialized assistance to a specific department within the agency.
• Reviews, copies, prepares and directs correspondence and records to proper division. Ensures security processes are followed at all times. Maintains security by following procedures; monitoring the logbook, issuing visitor badges.

Position-Specific Details:

• Appointment Type: Probational
• Career Progression: This position does not participate in a Career Progression Group.
• Compensation: The salary offered will be determined based on qualifications and experience.

Louisiana is a State as a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

To apply for this vacancy, click on the “Apply” link and complete an electronic application. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process.

For further information about this vacancy, contact:
Theresa Warren, , twarren.gov