Operator; Clinic)

Operator (Clinic)

Job Purpose:

The operator serves as a primary point of contact for patients, families, healthcare professionals, and community partners. This position manages incoming and outgoing telephone communications, schedules patient appointments, maintains accurate demographic and appointment information, and supports efficient clinic operations. The role requires professionalism, confidentiality, sound judgement, and sensitivity to the access challenges common in rural communities.

• Answer, screen, and route incoming calls promptly and courteously using the clinic’s approved greeting and communication standards.
• Obtain accurate caller information, determine the purpose and urgency of each call, and direct the caller to the appropriate staff member or department.
• Document messages clearly and completely in the approved system and relay them within established time frames.
• Follow clinic protocols for urgent symptoms, emergencies, after-hours calls, and escalation.
• Place outgoing calls for appointment reminders and follow-up needs.
• Provide general information about clinic hours, services, locations, and appointment requirements.
• Use interpreter services and other communication accommodations when needed. Schedule, reschedule and cancel appointments according to provider templates, visit types, clinic policies, and patient needs.
• Confirm patient identity and accurately enter or update demographic, contact, insurance, and communication-preference information.
• Ask approved scheduling questions and select the correct appointment type and duration.
• Coordinate appointments for primary care, preventative services, chronic care, and other available services.
• Management waitlists, fill canceled appointment slots, and help optimize provider schedules while following clinic priorities.
• Explain appointment preparation requirements, arrival times, documents to bring and applicable clinic policies.
• Monitor scheduling ques, voicemail, and assigned worklists and resolve or escape outstanding items.
• Protect patient information and follow all clinic confidentiality, privacy, and security policies.
• Work collaboratively with clinical, registration, and care coordination staff to support continuity of care.
• Maintain a clean, organized, and professional work area and safeguard passwords, devices, and printed information.
• Participate in staff meetings, training, quality-improvement activities, and emergency-preparedness exercises.
• Perform other duties within the scope of the position as assigned.
• Respond to calls and scheduling requests promptly and professionally
• Maintain accurate patient and appointment information
• Route urgent issues and messages according to established protocols.
• Support efficient use of provider schedules and timely patient access.
• Demonstrate dependable attendance, confidentiality, teamwork, and compliance with clinic policies.

High School Diploma or equivalent, required.

• Patient-centered customer service and professional telephone etiquette.
• Accuracy, attention to detail, reliability, and follow-through.
• Respectful communication with people from varied backgrounds and with differing health literacy, technology access, and transportation needs.
• Sound judgment regarding what can be resolved independently and what must be escalated.
• Ability to remain calm and follow established procedures during urgent or difficult calls.
• Teamwork, adaptability, time management, and constructive problem-solving.

• Visual acuity to read electronic and paper documents.
• Hearing sufficiently to communicate with patients and coworkers via phone and in person.
• Ability to lift 20 pounds occasionally (e.g., office supplies or files).

• Clinic or office environment with frequent telephone and computer use, repeated interruptions, and regular interaction with patients and staff.
• Ability to communicate effectively
• Remain at workstation for extended periods and perform routine office activities. Additional Information

Position Type:
Full Time
Shift: Day

Contact Information
Madison Parish Hospital
900 Johnson Street
Tallulah, LA 71282
Phone: