Community Relations Representative

Community Relations Representative – Smile Doctors

Join to apply for the Community Relations Representative role at Smile Doctors

We are a people‑first culture devoted to fostering caring relationships among team members and patients. Smile Doctors offers every team member an opportunity to be part of something bigger ― celebrating individuality and nurturing talents to grow into successful professionals.

• Build and maintain lasting relationships with local dentists, dental offices, healthcare professionals, schools, churches, government agencies, and community businesses to foster a robust referral network for our practices.
• Collaborate with clinic teams to drive referrals and new patient exams, directly impacting net production revenue and supporting overall practice growth.
• Partner with the Regional Manager of Sales and Marketing to create and implement marketing strategies, including social media campaigns that focus on driving referrals from local dental offices, schools, and community organizations.
• Develop, manage, and track local marketing budgets for each team/location, holding teams accountable for monthly spend.
• Host joint events and co‑marketing initiatives with local organizations to increase visibility and referrals.
• Participate in community events, health fairs, school programs, and local initiatives to boost brand awareness and build connections with potential referring partners and community members.
• Support clinics with grand openings, special events, and other promotional activities to strengthen ties with the community and attract new patients.
• Manage local marketing campaigns focused on referral growth, tracking effectiveness and making data‑driven adjustments to ensure success.
• Monitor competitive trends in the local market, particularly in dentistry and community outreach, to keep our referral network thriving.
• Input and maintain accurate and up‑to‑date records of referral activity, community engagement, and event participation in the CRM system.
• Regularly track and report on individual performance metrics, including referrals and new patient exams, to ensure alignment with goals.
• Assist clinics with marketing materials and promotional needs, ensuring they have the necessary branded items and advertising to create awareness in local markets.
• Distribute branded merchandise and manage inventory for maximum impact during community and professional events.

• Solid written and oral communication skills.
• Strong problem‑solving skills.
• Excellent organizational skills with the ability to balance multiple priorities.

• High School Diploma or equivalent required.
• One (1) year of experience in business‑to‑business sales, direct‑to‑consumer sales, field marketing, or a related field, with an emphasis on relationship‑building and referral generation management.
• Six (6) months with Smile Doctors or affiliated practice (internal experience).
• Intermediate knowledge of Microsoft Office products and applications.
• Intermediate knowledge of sales or business management software.

• Competitive salary plus monthly bonus opportunity.
• Medical, dental, vision and life insurance.
• Short and long‑term disability coverage.
• 401(k) plan.
• 3 weeks paid time off in your first year plus paid holidays.
• Discounts on braces and clear aligners for you and your family members.

As the nation’s leading orthodontic support organization, Smile Doctors shapes the future of orthodontics through strategic partnerships with top local doctors. We provide best‑in‑class support services so partner orthodontists can focus on delivering extraordinary treatment outcomes and unparalleled patient experience. With hundreds of partnered practices across the country, our synergistic approach has made us the fastest‑growing organization in the industry, creating endless opportunities for career growth.

Smile Doctors and all affiliated practices are proud to be an equal‑opportunity workplace and welcome diversity in our organization. We do not discriminate against any team member or applicant for employment regardless of age, race, color, national origin, religion, disability, veteran status, sex, sexual orientation, or gender identity.

Location:

New Orleans, LA | Salary: $63,000–$68,000 per year