Business Analyst Deployment

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier, and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

As a Business Analyst, you will be working closely with our Digital Online (DOL) team business representatives to maximize applications adoption and effectiveness, by Eurofins and its customer. One of your main missions will be the deployment of the application in different contexts (deployment of new modules, deployment of new geographies).

Based in New Orleans, LA; you will support our Eurofins Digital Online (DOL) team, which is managing multiple eCommerce products. The team is continuously improving the applications to meet business demand and improve customer satisfaction.

• Prepare and coordinate the deployments of the new DOL modules:

• Conduct readiness assessments with customers to evaluate their preparedness for deployment

• Define the deployment strategy and roadmap with the DOL business representatives (which order for scopes or customers deployments)

• Ensure all prerequisites are in place (environments are ready, with the proper configuration, data migration complete)

• With DOL business representatives, coordinate UAT (User Acceptance Testing) until sign-off

• Communicate with business and DOL stakeholders about the roll-out plan and status

• Follow-up and accelerate resolution of incidents during the deployment phase and its hyper-care

• Ensure hand-over to DOL Support team

• Communicate and coordinate with numerous stakeholders (business representatives, DOL Product Managers, DOL developers, DOL Support, other IT program), including preparation and lead of project steering committees

• On-board new businesses or geographies on DOL applications and contribute to various business projects

• Prepare DOL releases, including the coordination of the user acceptance tests

• Create and maintain deployment playbooks and best practices documentation

• Train DOL business representatives about new features and optimal configuration

• Act as level 2 support, when strong expertise is needed to solve an incident

• Identify improvements or need for new features with/for the business, that will be assessed by the Product Managers

• This role will report to Head of Product Management

Are you our kind of extraordinary?

• Bachelor’s degree in Business, Computer Science, Engineering, or related field;
  Master’s degree is a plus.
• 3+ years of experience in an IT Business Analyst role or similar position with a focus in implementation/deployment of IT solutions (applications, features, software)
• Good business understanding, to facilitate discussions from top managers to end-users
• Strong customer focus and ability to manage internal or external client expectations
• Strong written and oral communication skills
• Organized, detail-oriented, analytical, curious, with demonstrated troubleshooting and investigation skills
• Ability to prioritize tasks, multitask with organization and manage time effectively
• English (fluent) required

What else should you know? As the role and Eurofins’ teams are international, please ensure to submit your application in English language.

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!

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