Community Operations Coordinator

Schonberg Care is all about putting residents and families first—and having a great time while doing it. We’re a close-knit assisted living community looking for a highly organized, people-loving professional to help keep our building running smoothly and our residents feeling cared for.

This role is the right hand to our Executive Director
. You’ll fully own the business office, support in admissions and resident tours, assist with marketing efforts, and help lead the community with confidence.

• Fully manage the business office, including payables, receivables, and payroll
• Ensure attentive, resident- and guest-centered service at all times
• Conduct engaging tours and support resident admissions with honesty and accuracy
• Clearly and ethically communicate our programs, policies, and procedures
• Monitor community safety, services, and compliance
• Provide leadership and direction to staff while supporting residents and families
• Partner with marketing and collaborate with key leaders (Dietary, Activities, Maintenance, Concierge)
• Jump in where needed and complete other duties as assigned

• Love being the go-to person who keeps everything running
• Are organized, trustworthy, and detail-oriented
• Communicate warmly and confidently with residents, families, and staff
• Lead with integrity, professionalism, and heart
• Thrive in a team-oriented, resident-focused environment

• Real leadership responsibility (and trust!)
• A supportive, fun, family-style culture
• Meaningful work that makes a difference every day

If you’re looking for a role where operations, people, and purpose come together, we’d love to meet you.

DUTIES AND RESPONSIBILITIES:

• Maintain an appearance and grooming level to reflect our professional standards.
• Maintain building security by locking doors, periodic building walk-through, etc.
• Assure resident and family needs are met by checking compliance list with daily task lists.
• Data entry, make copies, send faxes, filing
• Report all community issues (including staff, resident, guest issues) to the Executive Director, Memory Care Director and/or the Director of Health and Wellness.
• Make dining and other reservations for family members.
• Maintain strict confidentiality policy for all information concerning our residents and staff.
• Assembles marketing move-in and tour folders.
• Assist residents with their service request.
• Manage both external and internal calls, receiving and communicating messages accurately.
• Sorting and sending out correspondence and in-coming mail
• Ensure that resident’s mail goes to the rightful owner/family member and is not maintained at the front desk.
• Maintain visitor/guest/resident sign in/out log
• Log in maintenance requests and work orders
• Knowledge of emergency and security procedures
• Perform the initial contact for walk-in and scheduled tours
• Skilled at establishing an excellent rapport with families.
• Assist with creating marketing and community documents such as invitations, letters to families, notifications and managing spreadsheets for events and RSVP lists.
• Work as Manager on Duty on a rotating schedule
• Complete payroll for each pay period
• Enter bills and invoices into system
• Pay bills and write checks
• Create resident’s invoices, collect payments, issue credits, and make deposits
• ADP, Easy Labor, and employee time clock enrollment
• Order and distribute employee uniforms and name badges
• Set up new employee files
• Maintain employee records/files
• Verify employment and check references
• New resident packets
• Long term insurance filing for residents
• Order incontinence products
• Maintain records for previous residents
• Schedule transportation for resident physician appointments utilizing the community van.
• Any other task, assignments, projects, or requests as deemed by the Executive Director.

• Adheres to dress code, appearance is neat and clean.
• Completes annual education requirements.
• Maintains regulatory requirements.
• Maintain current professional licensure
• Maintains resident confidentiality at all times.
• Reports to work on time and as scheduled, completes work within designated time.
• Wears identification while on duty, uses computerized punch time…