Admissions Manager

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Full Time Regular Audubon Aquarium, New Orleans, LA, US

Position Title:

Admissions Manager

Department:
Guest Experience

Reports To:

Director of Guest Experience

FLSA Status:
Exempt

Position Type:
Regular, Full-time

Audubon Nature Institute comprises Audubon Park,Audubon Zoo,Audubon Aquarium,Audubon Insectarium,Audubon Louisiana Nature Center,Freeport-Mc Mo Ran  Audubon Species Survival Center,Audubon Center for Research of Endangered Species,Woldenberg Riverfront Park, and Audubon Wilderness Park

At Audubon Nature Institute, we are more than a collection of parks, museums, and conservation centers—we are a dedicated team with a shared mission to celebrate, protect, and connect people to the wonders of nature. Our work is guided by our culture code, which is at the heart of everything we do. We believe in Activating Impact by integrating tangible, real-world outcomes into all our initiatives, fostering a culture where every action contributes to a positive environmental impact.

We are committed to Empowering Optimism, using positivity to inspire others to act and believe in their capacity to create meaningful change. We strive to Create Connection by engaging with people from all walks of life, knowing that the collective strength of a diverse community can address the most pressing challenges facing our natural world. At Audubon, we embody the spirit of Le Bon Temps, infusing the joy and vibrant culture of Louisiana into our everyday work, celebrating our unique heritage while advancing our mission.

As Leaders of the Pack, we constantly seek smarter, innovative solutions, challenging conventions to drive the change we want to see in the world.

The Admissions Manager leads the daily operation and continued improvement of admissions, attractions, and guest flow at Audubon Aquarium. This position oversees key elements of the guest experience, including ticket sales and scanning, attraction operations, guest rentals, way finding, queue and line management, group and school arrival/entry, and other frontline functions that help guests navigate and enjoy their visit.

The Manager is responsible for providing guests with an outstanding experience, team leadership, staffing and training, service quality, safety, and operational readiness. The Manager will monitor attendance, sales, and operational performance to identify opportunities for improvement and revenue growth. Working under the direction of the Director of Guest Experience, the Manager works collaboratively with leaders across Guest Experience and the broader Aquarium team to support seamless daily operations, special events, facility priorities, and a consistently high-quality guest experience.

Lead daily admissions, ticketing and scanning, attraction, guest rentals, guest arrival, way finding, and group entry operations.

Supervise, coach, develop, and evaluate Admissions Supervisors and frontline staff.

Oversee staffing and scheduling to ensure effective coverage based on attendance, operating needs, special events, and anticipated guest volume.

Lead recruitment, onboarding, training, and ongoing development of Admissions staff.

Monitor attendance, sales, attraction performance, guest flow, staffing, and other operational data to identify trends and opportunities for improvement.

Identify and implement opportunities to improve revenue, operational efficiency, and the guest experience.

Maintain effective procedures and controls for admissions transactions, ticketing systems, guest rentals, equipment, payroll, and other…