HVAC Dispatcher

HVAC Dispatcher

Lane Valente Industries is a leading international construction and facility maintenance company with offices throughout the U.S. and Canada. We have a strong in-house group of field technicians that services top U.S. corporations and are supported by top-notch managers in our offices. We are always looking for talented people driven to be highly productive members of the team with an emphasis on integrity and learning.

Job Type: Full-time.

• Primary responsibility is customer service.
• Communicates with customers to determine their needs.
• Schedules and notifies service technicians of work order assignments using GPS tracking and dispatching software.
• Receives check‑in call from the service technicians and informs workers of the next job to respond to.
• Supports service technicians.
• Maintains customer repair records in the computer database to give a detailed history of the work performed at their sites.
• Maintains dispatching board to ensure maximum efficient capacity of technicians.
• Manages on‑call schedule and notifies technicians of their assigned weeks.
• Notifies answering service of the schedule and numbers to call in case of emergency.
• Knows and understands service work order module and service contract.
• Active in all facets of dispatch.
• Performs various reporting responsibilities as needed.

• High school diploma (additional education is a plus).
• Previous dispatching/customer service experience.
• Experience utilizing judgment to plan and accomplish goals.
• Follow up and follow through with technicians and customers to help maintain good customer relationships.
• Ideal candidates will have the following customer service–related skills:
• A professional and courteous telephone manner.
• Ability to handle a multiple‑lined phone system, GPS system and dispatch to multiple field technicians.
• Patience and endurance to sit or stand behind a desk all day.

• Medical Insurance
• Dental Insurance
• Paid Vacations
• 401(k) retirement plan with generous company match