Tourism Information Counselor WAE

This is a part‑time position located at the State Museum in New Orleans, LA.

This position is responsible for providing basic safety and interpretive services in the galleries and throughout the museum.

The Louisiana State Museum’s collections and educational programs stimulate awareness and appreciation of our state’s rich and diverse history and culture. One year of experience in tourism information, public relations, customer service, or teaching.

EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will substitute for one year of the required experience.

Professional work responsibilities include providing basic safety and interpretive services in the galleries and throughout the museum. The incumbent may also serve as initial point of contact for all visitors and groups to the Louisiana State Museum. Must maintain knowledge and fluency for all LSM programs and exhibits. Must adapt to changes in schedule and job requirements. Assist the programming and education staff to implement educational programs, school tours, and special events as efficiently as possible.

• Monitor galleries internally to assure safety of museum artifacts, buildings, and guests.
• Monitor and alert designated museum administrator in the event of crisis or disturbance.
• Monitor and maintain the flow of visitors, ensure that all museum rules are followed, and assist visitors with questions.
• Provides information to LSM guests on LSM programming, properties, and other regional attractions.
• Distributes brochures, maps, and other LSM printed materials.
• Answer visitor’s questions pertaining to museum exhibits, the state, history, and culture.
• Refers museum guests interested in additional LSM information to the appropriate museum personnel.
• Use computer-based Point of Sale ticketing system and group reservations database.
• Receive cash, checks, credits cards, and other form of payments for museum admission.
• Knowledgeable and able to explain museum discounts.
• Verifies total sales and balances the cash drawer at the end of the business day. Documents and explains any overages or shortages.
• Maintain working knowledge to operate various office machines such as copiers, calculators, and credit card machines.
• Assist in the training of new Tourism Information Counselor staff.
• Upon completion of proper training, may assist curatorial staff with cleaning of exhibits and artifacts on display.
• May assist with museum programming, tours and events in visitor services, or building monitoring capacity.
• Performs other duties as required.

Appointment Type: This position will be filled as a part‑time Classified WAE, limited to 1,245 working hours in a 12‑month period. Starting Hourly Pay varies, depending on experience.

Work Schedule: This position will report in‑office on a revolving schedule. The incumbent must be available 7 days a week. This position may be required to work evenings, weekends, and/or holidays.

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

* Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.*

The Office of the Lieutenant Governor and the Department of Culture, Recreation and Tourism are participants in the E‑Verify system for identification and employment eligibility purposes.

Louisiana as a State, is a Model Employer for People with Disabilities.

For further information about this vacancy contact:

Pacee Wallace

Department of Culture, Recreation, & Tourism

1051 N. 3rd Street

Baton Rouge, LA 70802

Phone:

pwallace.gov