Design Coordinator - Sr

Responsible for planning/scheduling/managing distribution customer requested work, mandated work, line maintenance tasks, capital projects and day-to-day design activities for the Distribution Engineering Design team.

• Responsible for contacting external customers within one working day and scheduling an appointment, if required, for the customer to meet with a Designer.
• This includes collecting design information while speaking to the customer.
• Responsible for interpreting and ensuring consistent application of organizational policies related to customer requests.
• Provides customers with information on the tasks they must complete to be able to receive service on the date requested.
• Manage Design resources within a geographic area and matches them to the workload by assigning each Designer to a primary and secondary geographic area.
• Monitors each Designer’s calendar so that appointments can be made effectively and efficiently.
• Communicates regularly with Designers regarding assignments, schedules and questions related to specific customer calls.
• Communicate periodically with the Network Line groups to expedite work, if possible, to meet customer’s requested service date or to handle a special request.
• Identify and rectify the root cause of customer complaints and/or inquiries as appropriate.
• Working knowledge of AM/FM-DFM and Maximo as they relate to construction applications.
• Reviews and updates Maximo Backlogs for the Distribution Engineering Dept.
• Identifies deficiencies, analyzes alternatives and recommends solutions.
• Serves as a member of the Storm Response Team for restoration efforts.
• Provides support to the Damage Assessment and/or Logistics functions.

• Minimum education required of the position:
  Associate degree or equivalent work experience.
• Minimum experience required of the position: 2 years Entergy Transmission or Distribution experience.
• Minimum experience required of the position: 1 year of Maximo & CCS experience.
• Minimum knowledge, skills, and abilities required of the position:
  Ability to manage multiple responsibilities and deliverables in a fast-paced environment.
• Minimum knowledge, skills, and abilities required of the position:
  Ability to work with multiple levels of the organizational structure.
• Minimum knowledge, skills, and abilities required of the position:
  Strong verbal and written communications skills.
• Minimum knowledge, skills, and abilities required of the position:
  Excellent organizational and analytical skills.
• Minimum knowledge, skills, and abilities required of the position:
  Experience/training in scheduling resources or maintenance and construction practices.
• Minimum knowledge, skills, and abilities required of the position:
  Experience with Microsoft Office Excel and database applications.

• Knowledge of Maximo
• GDT
• AMFM DFM
• Storm Assist
• Power BI
• CCS
• & Distribution Line construction, maintenance, and materials

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.