Product Support Services Specialist

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RFT Technical Reserve, LA, US

21 days ago Requisition

Product Support Specialist

Product Support Services | Reports to VP of Product Support | Senior / experienced level | Travel required (domestic & international)

About DSC

DSC Dredge designs and manufactures dredging equipment used on projects around the world, with headquarters in Reserve, LA and a manufacturing facility in Poplarville, MS. Our Product Support Services team is the link between what we build and how it performs in the field while installing, maintaining, and troubleshooting equipment on-site so customers can keep dredging.

The Role

The Product Support Specialist is the senior, largely autonomous field role in Product Support Services — the technical authority on-site, the customer's main point of contact, and the link back to Engineering. Specialists work independently on complex and non-routine problems, and mentor Product Support Technicians on assignment. This role is typically filled by promotion from Product Support Technician or by hiring candidates with significant existing field experience.

What You Will Do

• Leads on-site installation, startup, and repair of complex DSC dredging and support equipment, working independently and directing Technicians as needed.
• Diagnoses and resolves complex or non-routine electrical, hydraulic, and mechanical problems; serves as the primary technical point of contact and liaison with the customer.
• Interfaces directly with DSC manufacturing facilities and the customer through every phase of installation, training, and maintenance.
• Confirms customer facilities and support equipment are ready before dredging equipment arrives on site.
• Identifies and promotes equipment modifications, upgrades, and services that improve equipment performance; supports installation of upgrades and retrofits.
• Runs preventive maintenance programs and partners with Engineering on operational and PM procedures.
• Initiates equipment modification recommendations to Engineering based on field findings.
• Mentors and provides technical guidance to Product Support Technicians on assignment.
• Maintains technical proficiency across the full DSC product line and recommends manufacturing or cost improvements.

What You Will Bring

• High school diploma or GED required;
• 3–5+ years of hands‑on field experience in electrical, mechanical, or hydraulic systems
• Demonstrated ability to work independently, often with little to no supervision, in a customer‑facing role.
• Valid driver's license and passport, with the flexibility to travel 100% of the time — domestic and international — including extended assignments on short notice.
• Willing to work flexible or rotating shifts and stay reachable outside standard hours while on assignment.
• Strong written and verbal communication skills; experience training or presenting to customer teams.
• Proficiency with MS Office.

Why DSC

• Ownership of complex, high‑stakes field assignments with real autonomy.
• A direct line to Engineering — your field insight shapes how our equipment is built.
• The chance to mentor and develop the next generation of Product Support Technicians.

Compensation and Benefits

• Base salary;
  Commensurate with experience
• Health, dental, vision insurance & short‑term disability
• Company paid basic life insurance & long‑term disability
• 401K retirement plan with company match
• Paid time off and company holidays

This role is performed primarily at customer job sites rather than in an office. Employees regularly work outdoors and in varying weather conditions, near moving mechanical parts and heavy equipment, and are exposed…