Financial Center Associate

Our goal at Fidelity is to create a better future by acting with accountability and integrity alongside our customers and within our communities. Since 1908, we have built a legacy upon simple, enduring values and an unwavering commitment to the communities we serve. We pride ourselves on being part of a community-focused and team-oriented work culture where we invest in our associates to ensure success within the company.

Fidelity Bank, headquartered in New Orleans, Louisiana, believes in making a difference by living our mission of "Here for Good" to help families and businesses thrive in the communities we serve.

Fidelity promotes a culture of work/life balance for all associates. We offer a competitive total rewards package for eligible associates including:

Competitive pay based on the position, qualifications, relevant experience, and skillset

Paid Time Off

Up to 14 paid holidays annually

Comprehensive Medical, Dental, and Vision Insurance

Employer Funded Health Savings Account

401(k) with matching contributions

Wellness Program to reduce health insurance premiums

Free or discounted banking services

Basic Life Insurance and AD&D

Tuition Reimbursement Plan

Associate Referral Program

Employee Assistance Fund (subject to IRS guidelines)

Employee Assistance Program

Opportunities for training and career development

Gym Discounts, Verizon Wireless Discounts, Tickets At Work Discounts

Retail branch locations are closed on Saturdays!

The benefits listing is for informational purposes. Additional details regarding compensation and benefits will be provided during the application process. Fidelity reserves the right to modify, amend, or terminate any and all benefits at any time.

Do you want to make a difference? If so, this opportunity may be the right choice for you! Fidelity Bank is looking for competitive, self-reliant, energetic individuals that are driven to succeed.

The Financial Center Associate 1 is responsible for providing exceptional client service, operational and audit excellence, while making appropriate referrals. The incumbent is responsible for handling and balancing a cash drawer.

This position is non-exempt under the Fair Labor Standards Act and is eligible for overtime pay.

This position may be filled at a lower or higher level depending on the candidate’s qualifications and relevant experience.

GED or High school diploma

6 months' experience with cash handling or customer service

Ability to travel across company footprint as needed

Proficient in Microsoft Office Suite to include Word, Outlook, Teams

Developed cognitive skills to include Problem Solving, Judgement, Decision-Making, Organization & Planning

Developed intrapersonal skills to include Ambition, Follow-Through, Optimism, Tenacity

Developed interpersonal skills to include Communication:
Listening, Speaking, and Writing, Resilience & Balance, Collaboration, Client Focus

Developed technology skills to include Technical Acumen, Knowledge Management

Perform all teller transactions

Responsible for balancing, locating and reconciling discrepancies in cash drawer including end-of-day balancing procedures and reporting any discrepancies to the supervisor as necessary

Contribute to the financial center’s success by achieving assigned referral goals

Report to a supervisor for approvals when assistance is needed with transactions

Provide customer assistance to service accounts and perform related duties as required both in-person and over the phone

Assist supervisor with maintaining accurate reports

Assist in maintaining branch appearance standards

Adhere to all bank policies and procedures

Consistently display our Core Values by Being Trustworthy,…