Director, Retail Pharmacy Operations

Apply for the Director, Retail Pharmacy Operations position at LCMC Health.

• Provide strategic direction and oversight for retail and specialty pharmacy operations across all corporate locations, developing and executing short- and long-term goals aligned with organizational and system pharmacy objectives.
• Lead efforts to expand the retail pharmacy footprint and identify new growth opportunities.
• Establish and monitor performance metrics to ensure excellence in service, safety, compliance, and financial outcomes.
• Lead and mentor pharmacy managers and staff to foster a collaborative, high-performing culture.
• Operational Excellence
  • Oversee daily pharmacy operations, ensuring efficient workflow, compliance with all regulations, and exceptional patient service.
  • Implement and standardize policies, procedures, and best practices across all retail locations.
  • Coordinate staffing models to ensure appropriate coverage and optimal use of personnel.
  • Ensure all locations maintain high standards of accuracy, safety, and professionalism.
• Financial Performance & Growth
  • Develop and manage operational budgets, financial forecasts, and productivity benchmarks.
  • Monitor revenue, expenses, and profitability for all pharmacy sites.
  • Identify and execute opportunities for business growth, prescription capture, and service line expansion.
  • Partner with finance and contracting teams to ensure accurate reimbursement, cost control, and profitability.
  • Support strategic planning for expansion of new retail or specialty pharmacy locations.
• Compliance & Quality Assurance
  • Ensure adherence to all federal, state, and local pharmacy laws and accreditation standards.
  • Implement and monitor quality assurance, risk management, and patient safety programs.
  • Serve as liaison with regulatory agencies and participate in inspections or audits as required.
  • Promote continuous improvement and adoption of best practices in retail and specialty pharmacy operations.
• Collaborate with internal departments and external partners to enhance patient access, streamline workflows, and improve medication adherence.
• Coordinate with purchasing, compliance, and clinical teams to ensure efficient and integrated operations.

• Minimum of 7–10 years of progressive pharmacy leadership experience in retail, ambulatory, or specialty pharmacy settings.
• Demonstrated success in managing multi-site pharmacy operations.
• Strong knowledge of pharmacy regulations, accreditation requirements, and financial management principles.
• Experience leading operational growth or expansion initiatives preferred.

• Doctor of Pharmacy (Pharm
  
  D) degree required.
• Master’s degree in Business Administration, Healthcare Administration, or related field preferred.

• Current, unrestricted Pharmacist license in the state of practice.
• Eligible for or maintains status as Pharmacist‑in‑Charge (PIC).

Variable Hours (United States)

LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond, putting a little more heart and soul into healthcare along the way.

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

• To get started, take your time to fully and accurately complete the application for employment. Incomplete applications are often eliminated due to missing information.
• To ensure quality care and service, we may use information on your application to verify your previous employment and background.
• Applications become inactive after 6 months and therefore require a new submission.
• Proof of citizenship or immigration status will be required to verify lawful right to work in the United States.

• Seniority level:
  Director
• Employment type:
  
  Full-time
• Job function:
  Sales and Business Development
• Industry: Hospitals and Health Care