Medical Office Assistant.Non-Certified

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Non-Certified role at Tulane University

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The Medical Office Assistant functions as the Patient Liaison, performing a variety of clinical, clerical, and administrative functions. The Medical Office Assistant ensures timely response to phone calls from patients, patient families and referring physicians; serves to prioritize nature of phone calls and assesses insurance status; arranges for reminder calls for patients and coordinates patient scheduling for the physicians at the clinic inclusive of medical diagnostic tests;

provides necessary office files and requests outside medical records; ensures emergency phone calls are directed to the appropriate physician immediately; participates in patient satisfaction, quality of care and marketing surveys; and interfaces the office staff in terms of cross-coverage when someone is away. The Medical Office Assistant is also responsible for collecting co‑pays, ensuring completion of physician referrals, verifying insurance eligibility and benefits, obtaining authorizations for office procedures, medications, and diagnostic imaging.

Clinical duties include, but are not limited to, triaging patients, collecting medical information, recording vital signs (blood pressure, pulse, and weight), and assisting providers during procedures. Additional responsibilities will include maintaining the stock room and the physical environment of the exam and procedure rooms.

• Working knowledge of insurance pre-certification, reimbursement, and denial processes
• Familiarity with Medicare, Medicaid, and commercial payers
• Understands how the referral team integrates with others to accomplish team objectives
• Acts as an informal resource for referral team members with less experience
• Work impacts the quality and timeliness and effectiveness of the referral team; uses discretion to modify work practices and processes to achieve results or improve efficiency
• General knowledge of office equipment: fax, copier, multi‑line phone system, voicemail
• Knowledge of Microsoft Word and Excel
• Strong customer service/patient relation skills
• Ability to establish priorities and interact professionally with individuals
• In depth knowledge of good clinical practices as set forth by federal regulations.
• Ability to work in a fast‑paced environment and patient‑centered atmosphere.

Ability to complete and pass successfully the required occupational health screening referenced in the University’s Animal Handler Health Surveillance Program on an annual basis.

Selected candidates must complete and pass a background check and an occupational health screening as a condition of employment. For identified jobs, a drug screening will also be required. The background investigation required occupational health screening, and any required drug screening will be conducted after a conditional employment offer has been extended.

• High School Diploma or equivalent
• Two years of clerical/administrative medical office experience

• Working knowledge of Microsoft Office
• Familiarity with electronic medical records
• Some knowledge of medical terminology
• Prior experience in an Orthopaedic or Physical Therapy practice

• Entry level

• Full‑time

• Health Care Provider

• Higher Education