Patient and Provider Advocate

Job Overview

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!

This job interacts with patients, all levels of management and employees in identifying, evaluating, researching and resolving patient grievances. Provides feedback, recommendations, and support in the design and improvement of patient care systems. Partners with Patient Experience of fice to enhance the overall patient experience.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

• Documents, investigates and resolves patient grievances.
• Refers complaints involving the threat of litigation to Risk Management.
• Mantes accurate and up-to-date records with patient contacts.
• Assists leaders in the organization with interpreting and analyzing issues as they relate to current systems and procedures.
• Educates leaders and physicians on Patient and Provider Advocacy practices and policies.
• Represents the organization in a professional and positive manner to enhance both the organization’s reputation and patient experience.
• Acts as a facilitator for management personnel and physician staff regarding resolving Patient Advocacy issues.
• Performs leaders rounds on hospital units.
• Other related duties as required, which may be assigned by matrix leader at local or system level.

Education

• Required – Associate’s degree or equivalent in college coursework
• Preferred – Bachelor’s degree

Work Experience

• Required – 4 years related healthcare experience or 2 years’ experience in direct Patient and Provider Advocacy.

Knowledge,

Skills and Abilities

(KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
• Excellent interpersonal and conflict resolution skills and analytical skills.
• Ability to maintain strict confidentiality regarding patient contact information, medical information and all sensitive issues.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Light Work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. The physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree;

or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible.

Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.

The incumbent has no occupational risk for exposure to communicable diseases.

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Ochsner Health endeavours to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504‑842‑4748 (select option
1) or careers. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Are you ready to make a difference? Apply today!