Patient Access Associate - Scheduling​/Financial Clearance LCMC Health Westpark Campus

Your job is more than a job. Help Patients Navigate the Financial Side of Healthcare- with Confidence and Compassion As a Patient Access Associate - Financial Clearance, you play a key role in helping patients feel informed, prepared, and supported before they receive care. From scheduling appointments and verifying insurance to explaining financial responsibility and collecting payments, you help create a smooth experience from start to finish.

Your attention to detail and ability to communicate clearly helps prevent delays, reduce confusion, and ensure patients can focus on what matters most—their care. You'll work closely with patients, providers, and care teams in a fast-paced healthcare environment where accuracy, empathy, and teamwork make all the difference.

• Schedule patient appointments and coordinate registrations
• Verify insurance coverage, eligibility, and demographic information
• Create and update patient accounts accurately and efficiently
• Collect and scan required documentation, including IDs, insurance cards, and authorizations
• Explain copays, balances, estimates, and financial responsibility to patients
• Collect point-of-service payments and support financial assistance processes when needed
• Resolve registration and work queue errors in a timely manner
• Communicate updates clearly with providers and internal teams

• You're detail-oriented and highly organized
• You can explain complex information in a calm, patient-friendly way
• You thrive in a fast-paced environment with multiple priorities
• You balance compassion with confidence during financial conversations
• You enjoy helping patients feel informed and supported

• Strong customer service and communication skills
• Ability to multitask and problem-solve efficiently
• Comfort working with insurance verification, patient registration, and financial processes
• Attention to accuracy and confidentiality in all patient interactions

• High School Diploma/GED or equivalent OR 2 years of work experience.

Healthcare can feel overwhelming- especially when insurance and financial questions are involved. Your role helps patients navigate the process with clarity, confidence, and support while helping care teams operate more efficiently.

WORK SHIFT:

Days (United States of America)

LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary

About University Medical Center University Medical Center, a world class academic medical center in LCMC Health's incredible community of care, is the largest medical training center for healthcare professionals in Louisiana and has long served as the region's safety net hospital for poor and underserved communities for 300+. Learn more about University Medical Center's legacy and our vision of becoming the epicenter of medical care, education, and research.

• Deliver healthcare with heart.
• Give people a reason to smile.
• Put a little love in your work.
• Be honest and real, but with compassion.
• Bring some lagniappe into everything you do.
• Forget one-size-fits-all, think one-of-a-kind care.
• See opportunities, not problems - it's all about perspective.
• Cheerlead ideas, differences, and each other.
• Love what makes you, you - because we do
• You are welcome here.

LCMC Health is an equal opportunity employer.

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.