Phlebotomy Coordinator South Shore Clinics

Exceptional care starts with exceptional people.

For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

This job assumes responsibility for and leads the daily operations of all venipuncture personnel and processes within the department. Schedules, staffs, monitors, and evaluates the effectiveness of work activities; maintains good peer relationships, and assures a quality product is delivered; provides leadership and coordinates the resources of the assigned area to achieve quality customer satisfaction; and implements policies and procedures required for success.

Supervises initiatives to improve processes, maximize efficiency, and serve internal and external customers.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Required
-High School diploma or equivalent

Required
-2 years experience in a healthcare-related field

Preferred - Leadership experience.

• Must have computer skills and dexterity required for data entry and retrieval of patient information. Must be proficient with Windows-style applications and keyboard.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Excellent decision‑making and delegation skills.

• Leads the work activities of the phlebotomy group. Resolves customer service concerns by implementing service recovery initiatives. Assists in building and fostering a customer service culture within the department by implementing new customer service vehicles that enhance patient satisfaction.
• Assists in the orientation and training of new employees. Offers ongoing assistance and instruction to all employees in the venipuncture group. Assists other employees and/or assumes their job duties when needed. Provides feedback to the supervisor on staff job performance.
• Assures timely response to priority venipuncture requests and that staffing coverage is adequate for all shifts and positions through the venipuncture area. Works with supervisor to control man-hours and supply costs. Communicates effectively with nursing personnel, department directors, employees and other key personnel.
• Maintains a clean and safe environment. Assures compliance with all Infection Control Policies and Procedures, CAP guidelines and the department Safety Manual.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on…