Patient Access Clerk

High school diploma or equivalent.

Certification in office practice or enrollment in such a program is desired.

Work experience in office functions of a dental or health care setting required.

Job responsibilities require that Englishisthe primary language and haveproficiencyin English, spelling, and arithmetic.

Mustpossessa high degree of accuracy for the performance ofjob-related tasks and functions.

Must be computer literate for specific job functions.

Ability to function effectively as a Team Member.

Demonstrated success in multi-tasking, multiple priorities environment, whilemaintainingaccuracy and attention to detail.

Demonstrated success with clear thinking and ability to reorganize as needed.

Demonstrated success in working independently, prioritization and problem solving.

Demonstrated success in organization abilities.

Demonstrated success in computer skills including ability to use computer for necessary job functions, word documents and reasonable keyboard skills.

Demonstrated success in customer service/patient services or working with the general public, preferably in a medical care facility.

Significant knowledge of medical practices and procedures in a primary care environment.

Function as often the first point of contact for all patientsutilizingour facilities for health care. Manage thetimelyandaccuratecollection of important patient information, and function as a resource to patients entering the facility.

Performs the specific job responsibilities asidentifiedin the role aspatient access clerk. Works independently and with minimum supervision performing specific job responsibilities and tasks. Functions effectively as a team member andidentifiesopportunities for improvement in performance of work processes and job responsibilities.

• Ensure the safe, productive, and efficient operation of the clinic assigned throughtimelyand attentive administrative and clinical support (as authorized or licensed).
• Ensure all patients enjoy a positive experience, treated with the care and compassion expected.
• Ensure all patient records and related documents are managed andmaintainedtimely, accurately, and consistent with all HIPAA and related regulations and requirements.
• Remains flexible to be cross trained in other job responsibilities asidentifiedand can bedependedupon tomodifywork schedule as required by the clinic and according to policy.

• Ensure all tasks provided and associated with patient care, patient administrative processes, and related duties complies withall regulatory and accreditation standards, as well as clinic policies and procedures.
• Ensure that all records collected, processed,and entered aredone soina timely,accurate manner.
• Ensure and uphold the confidentially requirements of all patient records, andmanage all daily task and activities consistent with HIPAA, state and federal laws and regulations, as well as the clinic’s policies and regulationsregardingconfidentiality and security.

• Respects the confidentiality of patient information and clinic business and supports the clinic mission and patient rights and responsibilities.
• Establish favorable working relationships with all staff members associated with center operations, including nurses, physicians, vendors,contractors and related staff.

• Possess a sense of discipline to workin accordance with accepted office standards.
• Develops a performance level whereby minimal supervision is needed and seeksassistancewhen issues arise beyond current knowledge or experience.
• Uphold and consistently represent the values and mission of the organization at all times.
  
  Represent the organization in a highly professional manner at all times.
• Ensure compliance and attention to all policies and procedures.