Assistant Director of Front Office - Roosevelt Hotel Orleans, Waldorf Astoria Hotel

Assistant Director of Front Office – The Roosevelt Hotel New Orleans, A Waldorf Astoria Hotel

The iconic Waldorf Astoria property in New Orleans, The Roosevelt, is seeking an Assistant Director of Front Office to join the front office operations team. As the centerpiece of the city, the hotel offers 504 rooms, over 60,000 square feet of meeting space, and five (5) food and beverage outlets.

• Assist in the direction and administration of all front‑office operations, including guest service and registration, room inventory, marketing initiatives, and systems use.
• Monitor and develop team members’ performance through supervision, professional development, scheduling, counseling, evaluations, and recognition.
• Analyze service and satisfaction trends, identify issues, and implement improvements.
• Oversee the VIP process, including reservations, amenity orders, and special requests.
• Implement marketing and upselling techniques to promote hotel services and facilities.
• Maintain up‑to‑date knowledge of hotel products, services, and local events.
• Generate daily reports, analyze data, and make decisions based on analysis.
• Resolve guest issues to achieve satisfaction.
• Recruit, interview, and train front‑office staff.

• High school graduate or equivalent required; 4‑year college degree preferred.
• Minimum of two years experience as a Front Office Manager.
• Strong presentation and facilitation skills.
• Prior experience at a luxury property highly desirable.

• Basic mathematical comprehension.
• Proficient in reading, writing, speaking, and understanding English.
• Ability to manage interactions with internal and external customers requiring patience, tact, and diplomacy.
• Analytical thinking and effective judgment.
• Competence with moderately complex computer systems.

Work Location:

The Roosevelt Hotel, New Orleans, LA

Schedule:

Full‑time
Brand:
Waldorf Astoria Hotels & Resorts
Job Function:
Guest Services, Operations, and Front Office

Mid‑Senior level

Full‑time

Hospitality