Housekeeping Supervisor

Housekeeping Supervisor at Sonesta International Hotels

Supervises work activities of housekeeping personnel to ensure the hotel is clean, orderly and attractive. Inspect work of all attendants ensuring each associate’s work meets Sonesta's standard.

• Comfortable with working a fast‑paced and diverse environment
• Inspect all guest checkout and stayover rooms for cleanliness, appropriate guest amenities and the correct condition of guest room equipment.
• Evaluate room attendants on job performance according to Sonesta corporate standards.
• Celebrate successes by actively participating in recognition programs and taking appropriate action to reward, document and acknowledge good work from employees.
• Coach and retrain associates as needed, including management when escalation is required.
• Collect any Lost/Found items and enter information in the Lost/Found log maintained in the office.
• Collect room attendant’s assignment sheets and confirm the room status.
• Check Opera and Rex for information concerning room status and enter updated room status.
• Confirm work schedule with the associates for the following day.
• Understand and prioritize housekeeping needs (queue rooms, VIPs, general clean, projects, etc.).
• Assign Floor Housemen, Room Attendants, Public Area Attendants and Laundry Attendants their duties and inspect work for compliance to prescribed standards of cleanliness.
• Advise Office Coordinator of rooms ready for occupancy.
• Inventory stock to ensure adequate supplies.
• Issue supplies and equipment to employees.
• Investigate complaints regarding housekeeping service and equipment and advise on corrective action when required.
• Examine guest rooms, halls and lobbies to determine need for repairs or replacement of furniture or equipment and make recommendations to management.
• Conduct orientation training of new Housekeeping employees to explain company policies, housekeeping work procedures and demonstrate use and maintenance of equipment.
• Attend training seminars to perfect housekeeping techniques and procedures and enhance supervisor skills.
• Record data concerning work assignments, personnel actions, time cards and prepare periodic reports.
• Attend staff meetings with other department heads to discuss company policies and patrons’ complaints and make recommendations to improve service and ensure more efficient operation.
• Work with the Housekeeping Management to develop employees through regular room inspections, self‑assessments and employee reviews.
• Other duties and responsibilities may be assigned.
• Build solid relationships with your colleagues and treat them with respect and dignity.
• Deliver passionate & engaging service to our guests, recognizing individual guests and anticipating their unique needs to exceed expectations.
• Motivate and inspire your team.
• Deliver the GUEST model:
  • Greet or welcome everyone, warmly with a smile.
  • Use eye and ear contact and guest’s name.
  • Establish/anticipate needs.
  • Solve and own all requests/complaints.
  • Thank everyone.

• Track record of delivering exceptional guest or client experience.
• Strong communication skills used a significant amount of time for training, safety, and interactions with guests and associates.
• Appropriate professional appearance and demeanor.
• Bi‑lingual is preferred (Spanish).
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees.
• Comfortable using PC‑based computer platforms, “smart” devices, with basic to intermediate writing/reading/comprehension skills and professional vocabulary and etiquette.
• Two years supervisory experience in a fast‑paced, high‑demand work environment.
• Open availability: mornings, evenings, weekends, holidays.
• Overall be creative, adaptive and energetic.

High school diploma or GED; or two years related experience and/or training; or equivalent combination of education and experience.

The physical demands described here are representative of those that must be met by an employee to…