Front Office Agent

Close Inclusive Collection Job Postings Notification

“Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally.”

Step into a role where your hospitality, professionalism, and genuine care help create unforgettable stays in the heart of New Orleans. As a Front Desk Agent at the Hyatt Regency New Orleans, you’ll be the first point of contact for guests from around the world — greeting them with warmth, assisting with check‑ins and check‑outs, and ensuring every stay begins and ends on a high note.

Located steps from the Superdome and surrounded by the vibrant culture of downtown, our hotel is a hub for major conventions, celebrations, and travelers seeking the best of the city. Joining our team means becoming part of a community that values service, teamwork, and the spirit of hospitality. If you thrive in a fast‑paced environment and love creating meaningful guest connections, this is your opportunity to shine.

• Welcome guests with genuine warmth and professionalism
• Assist with check‑ins, check‑outs, room assignments, and special requests
• Provide accurate information about hotel amenities, services, and local attractions
• Handle guest concerns with empathy, urgency, and problem‑solving skills
• Process payments and maintain accurate records following all cash‑handling procedures
• Communicate effectively with housekeeping, engineering, and other departments to ensure seamless guest experiences
• Uphold the polished, guest‑focused atmosphere that defines the Hyatt Regency New Orleans

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

What We’re Looking For

• A friendly, approachable demeanor and strong communication skills
• Ability to multitask and remain calm under pressure
• Comfort working with computers and hotel management systems
• Flexibility to work varying schedules, including evenings, weekends, and holidays
• Previous front desk, customer service, or hospitality experience is a plus

Our family is always growing. Want to be in the know?