Bellperson

Royal Orleans Hotel

The Omni Royal Orleans offers graceful elegance in a New Orleans French Quarter hotel. Located on the most fashionable corner, St. Louis at Royal, the hotel has received the four‑diamond luxury award for over 30 years and has earned the Pinnacle Award for meeting services. Our full property renovation incorporates modern amenities with classic design in our guest rooms, including iconic wrought iron balconies and redesigned public spaces inspired by liveliness of the area's culture through various color palettes and artwork.

The Omni Royal Orleans is situated in the heart of the French Quarter, providing easy access to the city’s historic sites, restaurants, shops, and cultural attractions.

To provide assistance and services for guests, as well as the hotel, in order to ensure pleasurable accommodations.

The candidate must be knowledgeable about the city attractions, restaurants, shops, etc.

• Use friendly and appropriate expressions when engaging guests.
• Be fully acquainted with the different points of interest.
• Ensure the delivery of parcels, mail and special deliveries to guestrooms, executive offices or meeting rooms.
• Ensure that the public areas and bell closet are maintained, clean and tidy.
• Follow‑up with guest complaints to ensure that any problems are resolved.
• Ensure that the floor is covered 100% of the time, including the Front Desk.
• Call taxis and/or shuttle for guests as needed.
• Assist, retrieve and load luggage for guests.
• Notify the Front Desk and Guest Services of VIP arrivals whenever possible.
• Engage in conversation with as many guests as possible.
• Attend all designated staff meetings and training sessions.
• Complete all tasks assigned by manager.
• Help guests locate other areas of the hotel (walk them to destination if possible).
• Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidential company information; protect company assets.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications.

• Excellent customer service skills.
• Strong communication, presentation, training and organizational skills.
• Maintain a professional business appearance, attitude and performance.
• Must be able to speak fluent English.
• Must be able to work a flexible schedule including weekends, holidays, and overnight.

Omni Hotels & Resorts is an equal‑opportunity employer – vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applica

Entry level

Full‑time

Management and Manufacturing

Hospitality