Guest Service Agent parking

Guest Service Agent (Full-Time)
* free parking*

Join to apply for the Guest Service Agent (Full-Time)
* free parking* role at Hilton New Orleans Riverside

13 hours ago Be among the first 25 applicants

• Discounted hotel stays for team members and family & friends.
• Debt free education.
• Earn paid time off from day 1.
• Free parking and free meals.
• Option to be paid daily.

• Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring the guest knows the location of the room or has a bell person accompany them.
• Assist guests with check-out, ensuring rooms and services are correctly accounted, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
• Demonstrate thorough knowledge of hotel information, including room categories, room rates, packages, promotions, local area and other general product knowledge, and answer guest questions and inquiries.
• Use up‑selling techniques to promote hotel services and facilities and maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
• Receive, input, retrieve and relay messages to guests.

• Hospitality – Passionate about delivering exceptional guest experiences.
• Integrity – Doing the right thing, all the time.
• Leadership – Leading in our industry and communities.
• Teamwork – Team players in everything we do.
• Ownership – Owning our actions and decisions.
• Now – Operating with a sense of urgency and discipline.

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company. Hilton offers a great work environment with unlimited potential for career growth and development.

Work Locations:
Hilton New Orleans Riverside

Schedule:

Full‑time

Brand:
Hilton Hotels & Resorts

Job:
Guest Services, Operations, and Front Office

Seniority level:
Entry level

Employment type:

Full‑time

Job function:
Other, Industries:
Hospitality