Guest Experience Manager - Pontchartrain Hotel

Guest Experience Manager - Pontchartrain Hotel

Schulte Companies is seeking an energetic, experienced, and hands‑on Guest Experience Manager to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do.

We are passionate hoteliers eager to add like‑minded people to our rapidly growing team!

When you join Schulte Companies you’ll be part of a team committed to an inclusive, employee‑focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

• Daily Pay
• Free Telemedicine and Virtual Mental Health Care Access for all associates starting day one
• Multiple Health Insurance and Life Insurance options
• 401(k) Plan + Company Match for eligible associates
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Schulte Savings Marketplace – discounts on event tickets, electronics, gym memberships, and more

• Oversee daily hotel operations in alignment with brand standards, guest satisfaction goals, and financial objectives under the direction of the General Manager.
• Manage the hotel amenity and VIP program, including ordering, staging, delivery, and personalized guest outreach before and during stays.
• Review VIP, special rate, and group arrivals; inspect rooms, confirm amenities, and maintain knowledge of group needs and contacts.
• Assist with Front Office duties as needed, including guest communication, check‑ins/outs, phones, and maintaining the Pass‑On log.
• Support and coach Front Office, Housekeeping, F&B, and Valet teams to ensure elevated guest interaction and service standards.
• Serve as a city and property experience expert, providing recommendations and coordinating guest requests for dining, spa, transportation, events, and activities.
• Build and maintain relationships with preferred local vendors and service providers to enhance guest offerings.
• Stay informed on local events and communicate relevant updates to guests and internal departments; recommend and arrange activities as requested.
• Coordinate lobby and on‑property events, tours, and activations for guests, business groups, or sales needs.
• Maintain cleanliness and presentation of lobby and public areas by coordinating with Housekeeping and addressing immediate appearance needs.
• Act as Manager on Duty when required, handling service recovery, guest issues, and operational decisions.
• Recruit, train, schedule, and supervise team members while monitoring performance and labor needs.
• Manage budgets, financial plans, records, and cost controls while working toward sales and profit targets.
• Ensure operational compliance with licensing, safety, security, and regulatory requirements; oversee upkeep, maintenance, and vendor coordination.
• Perform additional responsibilities as assigned to meet business objectives and support leadership.

• Minimum of two (2) years' experience as a Front Office or Sales Manager/Supervisor preferred.
• Bachelor’s Degree in Hospitality Management or Business preferred.

• Ability to communicate effectively verbally and in writing.
• Demonstrated ability to lead a team.
• Excellent attention to detail.
• Financial savvy.
• Proficient in Microsoft Office.
• The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. This position is tipped eligible.
  
  Specific compensation and benefit details will be discussed during the interview process.
• Schulte Companies is an Equal Opportunity Employer.

Mid‑Senior Level

Full‑time

Management and Manufacturing

Hospitality and Restaurants

Referrals increase your chances of interviewing at Schulte Hospitality Group by 2x.

New Orleans, LA $75,000.00 - $85,000.00 3 weeks ago