Manager Convention Services, Banquets; Caesars Orleans

New Orleans, LA, United States (On-site)

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission
: “Create the Extraordinary"
Our Vision
: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values
: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

The Banquets / Convention Services Manager is responsible for the overall operation of the Banquet Department, ensuring the successful planning, coordination, execution, and evaluation of all banquet events and functions. This role develops and leads a high-performing team, achieves financial and operational objectives, maintains service excellence, and ensures all event spaces and equipment are maintained to the highest standards.

The Manager partners closely with Sales, Hotel, Culinary, Food & Beverage, and other operational departments to deliver exceptional guest experiences while maintaining labor, cost, and quality standards.

• Provide overall leadership and direction for all banquet operations, including planning, organizing, execution, and evaluation of banquet functions and special events.
• Coordinate and direct the daily activities of the Banquet Operations team to ensure successful event execution.
• Work closely with Sales, Culinary, Food & Beverage leadership, and event clients to ensure all event requirements and expectations are met
• Schedule and manage banquet staffing levels to provide exceptional guest service while maintaining labor cost controls.
• Partner with support teams to ensure room sets, event layouts, audiovisual requirements, and operational details are properly executed.
• Work with third-party vendors, including décor, entertainment, and event production companies, to support client needs.
• Anticipate, address, and resolve guest concerns, complaints, and service issues to ensure guest satisfaction and repeat business.
• Recruit, hire, onboard, train, coach, and evaluate banquet team members.
• Provide team members with the tools, resources, and training necessary to perform their duties effectively.
• Conduct regular inspections to ensure banquet areas, equipment, and storage spaces meet company cleanliness, safety, and operational standards.
• Ensure all function spaces are maintained in a clean, organized, and professional condition.
• Monitor departmental performance and identify opportunities to enhance service levels, operational efficiency, and profitability.
• Maintain compliance with company policies, safety standards, and all applicable regulations
• Understand and administer the applicable Collective Bargaining Agreement and partner with Human Resources regarding employee relations matters, including complaints and grievances.
• Prepare, analyze, and review operational and financial reports related to banquet operations.

• Bachelor's degree in Hospitality Management, Food & Beverage Management, Business Administration, or a related field preferred.
• Minimum of 3 to 5 years of progressive Food & Beverage or Banquet Operations experience required.
• Previous leadership experience managing banquet, convention services, or large-scale event operations…