Banquet Casual Waiter - On-Call

Job Category
:
Food & Beverage/Culinary/Bar/Restaurant

Summary
The Banquet Casual Waiter position is an On-Call position. The individual selected for this position interacts with our guests and ensures they have a great experience when dining and meeting at the hotel. Banquet Casual Waiters are responsible for positive guest interactions while serving guests in a friendly and efficient manner. At all times, Banquet Casual Waiters are expected to be attentive to our guest needs and making them feel welcome, comfortable, important and relaxed.

Essential Functions
To perform the Banquet Casual Waiter position successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Review Banquet Event Orders (BEO’s) at the beginning of each shift to ensure room is set as contracted; confirm and setup A/V equipment needs to contract for the event
• Prepare rooms for use; adjust lights, sound volumes and temperature as needed before guests arrive
• Assist in ensuring the events being on time; make adjustments as needed and relay that information to the appropriate co-associates
• Pass any information that is needed to the next co-associate team member on duty
• Ensure proper use, storage and maintenance of all A/V and meeting room equipment
• Ensure there is proper back up in the event that any equipment is not properly functioning
• Maintain high standards of safety and cleanliness in all banquet areas
• Communicate any areas of need, problems and/or concerns from guest to Director of Banquets or Banquet Supervisor
• If no upcoming events are scheduled, has a room in a readiness position for any possible site inspections
• Ensure that meeting rooms are re-set for next event contract if it is within one day of previous event
• Provide all group guests with a lasting experience of the hotel with intent for return business
• Maintain proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing utensils, refilling glasses
• Deliver alcoholic and non-alcoholic drinks for service to customers’ table
• Properly open and pour wine at the tableside
• Perform basic cleaning tasks as needed or directed by Banquet Supervisor
• Greet all guests and owners warmly with an appropriate greeting
• Adhere to grooming and appearance standards consistently
• Understand and can communicate products and services available at the hotel
• Other duties as assigned

To perform the Back Door Guard position successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem solving situations; use reason even when dealing with emotional topics
• Technical Skills - Assess own strengths and weaknesses; pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with others
• Customer Service - Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments
• Interpersonal - Focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to others' ideas and try new things
• Oral Communication - Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings
• Team Work - Balance team and…