Front Desk Supervisor

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Full Time New Orleans, LA, US

5 days ago Requisition

Salary Range: $23.00 To $26.00 Hourly

Established in 2002 by Founder and CEO Sam Nazarian, sbe is a privately held, leading lifestyle hospitality company that develops, manages and operates world-class hotels, restaurants, lounges and nightclubs. Through exclusive partnerships with cultural visionaries, sbe is devoted to creating extraordinary experiences throughout its proprietary brands with a commitment to authenticity, sophistication, mastery and innovation. Over the last decade, sbe has mastered the art of creating desirable destinations;

the lifestyle platform included over 100 hotels and 150 restaurants and lounges. In 2020, Nazarian sold the remaining 50% stake of sbe’s hotel platform to Accor Hotels. The $850 million cash and asset swap deal was groundbreaking for the lifestyle hotel category.

For nearly 20 years, SLS, born from Nazarian’s vision, has led the luxury lifestyle hospitality experience, re-defining new levels of service, re-imagining the hotel restaurant and dining offer, dreaming up the most captivating spaces and delivering all with a mischievous charm uniquely its own. In doing so, SLS re-shaped expectations of luxury. With an ambitious spirit, sbe grew their empire by acquiring Morgans Hotel Group, adding iconic brands like Delano and Mondrian to the company’s portfolio.

Since its acquisition, Nazarian’s passion for creating extraordinary experiences grew. Today, sbe is poised to take their special brand of lifestyle to the next level with a new concept, HQ.

sbe recently announced an exclusive partnership with iconic singer, songwriter, actor and entrepreneur Marc Anthony and his company Magnus as new equity partners in sbe. This powerhouse partnership between longtime friends and titans of industry, Sam Nazarian and Marc Anthony, represents a major milestone in the continued growth and evolution of the leading luxury and lifestyle brand. sbe’s new multi-vertical business strategy will focus on growing the brand among Latin American audiences.

This partnership with Marc Anthony will not only strengthen but also solidify sbe’s position as the leading luxury and lifestyle hospitality platform in the world, amplifying its well-established restaurant and entertainment portfolio, Disruptive Restaurant Group, and the largest premium QSR brand and digital food company, C3.

HQ joined Wyndham’s Registry Collection Hotels brand, tapping into the scale, resources and reach of the world’s largest hotel franchisor.

With the magic scaled to multiple hotels & residences and further in development, the dream is expanding and evolving, reinterpreted through the creative visions of a diverse ensemble of leading designers, architects and chefs.

Job Title:
Front Desk Supervisor

Department:
Operations

Reports To:

General Manager

Location:

New Orleans, Louisiana

Employment Type:

Full-Time

The Front Desk Supervisor oversees daily front desk operations and ensures exceptional guest service standards are consistently delivered. This role supports and supervises Front Desk Agents, manages shift operations, resolves escalated guest concerns, and ensures front office procedures are followed accurately. The Front Desk Supervisor serves as a key liaison between guests, front desk staff, and other hotel departments to ensure smooth operations and a positive guest experience.

• Supervise daily front desk operations and ensure smooth check-in and check-out processes
• Monitor front desk workflow and provide guidance to agents…