Guest Services Agent

207 rooms | 1,521 sq. ft. meeting/event space Amenities: pet friendly, extended stay, outdoor pool, complimentary hot breakfast and WiFi. Ideally located just off Bourbon Street, the hotel offers easy access to the dining, music, and culture of the French Quarter. With the Caesars Superdome, Central Business District, and Smoothie King Center just a mile away, it’s a dynamic setting for hospitality professionals who enjoy serving both business and leisure travelers in the heart of New Orleans.

Guest Services Agent

Front Office

NONE

Front Office Supervisor and Front Office Manager

• Education High school diploma preferred.
• Experience Previous hospitality or customer service experience preferred.
• Experience with hotel Property Management Systems (PMS) a plus.

• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Basic computer and data-entry proficiency.
• Problem-solving and conflict-resolution ability.
• Professional, friendly, and welcoming demeanor.

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‑related requirements.