Room Service Supervisor

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower – a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA’s best views.

Four Seasons Hotel and Residences New Orleans is seeking candidates to join our dynamic In-Room Dining team as an In-Room Dining (IRD) Supervisor. Our IRD Supervisor is responsible for leading and training our IRD team to deliver an exceptional guest experience while maintaining our quality standards.

• Oversee daily operation of In-Room Dining and assign duties. Assist in selecting training, evaluating, leading, motivating, coaching, and disciplining all employees in the Hotel’s In
  - Room Dining Department to ensure that established cultural and core standards are met.

• Maintain department organization and cleanliness.

• Forecast labor, process payroll, create schedules and provide daily reports.

• Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods.

• Monitor our other mobile platforms on which guests can place orders or communicate with us. Ensure prompt reply to guest enquiries, and assist them in a timely and courteous manner. Complete Glitch reports as needed.

• Ensure any special needs or requests to the kitchen are communicated using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities.

• Oversee amenity deliveries by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.

• High School Diploma or equivalent experience

• Prior experience in a supervisory position preferred.

• Minimum of one year of food service or equivalent experience is required.

• TIPS and Serv Safe certifications required

• Work authorization in the United States required

• Work a flexible work schedule of 40-45 hours weekly that will include mornings, nights, weekends, and holidays.

• Collaborate with departments through various hotel systems and platforms to provide a memorable guest experience.

• Fast-paced environment where attention to detail is critical.