Guest Services Supervisor

## Guest Services Supervisor Apply:
The Barnett Hotel:
Full time:
Posted Today:
JR rooms | 16,000 sq. ft. meeting/event space  Amenities: contemporary rooms, rooftop pool, five signature dining venues, vibrant communal spaces.  A restored Art Deco hotel just steps from the New Orleans French Quarter, The Barnett offers an authentic New Orleans experience with curated events, live music, and standout food and beverage. Its versatile meeting and event spaces, combined with proximity to the Caesars Superdome, create an engaging environment for hospitality professionals serving both business and leisure travelers.  

As one of the most distinctive hotels in New Orleans Warehouse District, The Barnett pulses with New Orleans energy, only blocks away from Caesar’s New Orleans and the Caesar’s Superdome. Designed to blend luxury with comfort, immaculate guest rooms cultivate a sense of ease. Each boasts vintage-inspired decor, plush bedding, and standout amenities that cater to every need. The Barnett provides a sophisticated, stylish retreat that embodies the spirit of its surroundings, ensuring an unforgettable experience for every guest.

The Guest Services Supervisor is a hands-on leader who supports the Director of Front Office in delivering exceptional guest experiences and ensuring smooth daily front desk operations. This role requires a positive, energetic, and hospitality-driven individual who thrives in a fast-paced environment, leads by example, and inspires the team through real-time coaching and support. The ideal candidate is highly organized, adaptable, creative, and passionate about hospitality.

They approach challenges with patience and a solutions-oriented mindset, finding ways to turn guest requests into positive experiences while empowering the team to do the same.
** MINIMUM REQUIREMENTS*
* ** Education
* ** High school diploma or equivalent required.  
** Experience
* ** 1–2 years of hotel front desk or guest services experience preferred.
* Previous supervisory or team lead experience preferred.
* Experience with hotel billing, reservations, and guest account management is a plus.
* Experience with Opera Cloud, HyGEO, or similar hotel management systems preferred.
* Previous Hyatt experience preferred.
* Bilingual or multilingual abilities are a plus.
** Skills and Knowledge
*** Genuine passion for hospitality with a warm, welcoming, and guest-focused approach.
* Strong interpersonal and communication skills with the ability to connect with guests and colleagues from diverse backgrounds.
* Positive, enthusiastic leadership style that motivates, encourages, and supports team members.
* Ability to lead by example and provide constructive, in-the-moment coaching.
* Exceptional patience, empathy, and professionalism when navigating challenging guest interactions.
* Creative, solutions-oriented mindset with the ability to turn challenges into opportunities and find alternatives when guest requests cannot be accommodated.
* Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
* Adaptable, innovative, and receptive to change, with a willingness to identify and implement improvements.
* Strong problem-solving and decision-making skills with the ability to remain calm under pressure.
* Understanding of front desk operations, cash handling, billing, and reservation procedures.
* Proficiency in Microsoft Office, including Outlook, Word, and Excel.
* Open availability to work a flexible schedule, including days, evenings, weekends, and holidays, based on business needs.
* Ability to stand and remain active for extended periods throughout the shift.  
** JOB DUTIES
*** Support the Director of Front Office in executing daily front desk operations,…