General Manager Marriott

• 401(k)
• Employee discounts
• Free uniforms
• Health insurance
• Paid time off

Company: Garnet Hotels LLC

Property: City Express by Marriott

Location: New Orleans, Louisiana

Job Type: Full-Time

Schedule: Flexible, including weekends and holidays as business needs require

Compensation: Competitive salary, based on experience

General Manager - Garnet Hotels LLC is seeking an experienced, results-driven leader to oversee daily operations at our City Express by Marriott property in New Orleans, Louisiana.

The ideal candidate will have a strong background in hotel operations, revenue management, guest satisfaction, financial performance, and team leadership. We are looking for a hands‑on leader who can drive profitability, maintain Marriott brand standards, develop a high‑performing team, and ensure operational excellence across all departments.

• Oversee all daily hotel operations, including front desk, housekeeping, maintenance, and guest services.
• Ensure compliance with Marriott brand standards, company SOPs, and applicable regulations.
• Recruit, train, coach, and supervise hotel associates.
• Maintain appropriate staffing levels and employee productivity.
• Conduct regular property inspections to ensure cleanliness, safety, and brand compliance.
• Establish clear departmental goals and hold team members accountable for performance.

• Drive revenue growth through effective pricing, occupancy management, and sales strategies.
• Monitor occupancy, ADR, RevPAR, RevPAR Index (RGI), and market performance.
• Review daily revenue reports, forecasts, STR reports, and competitive market trends.
• Manage operating budgets, payroll expenses, purchasing, and departmental costs.
• Review monthly profit and loss statements and identify opportunities to improve GOP and overall profitability.
• Work closely with corporate leadership to develop and execute revenue improvement plans.

• Maintain excellent guest satisfaction scores and online reputation.
• Monitor guest feedback, online reviews, and service recovery opportunities.
• Ensure compliance with Marriott quality assurance and brand audit requirements.
• Resolve escalated guest complaints professionally and promptly.
• Maintain hotel cleanliness, preventive maintenance, and life‑safety standards.

• Coordinate recruitment, employee onboarding, and training with Corporate HR.
• Ensure all hiring, compensation changes, and employee status changes follow company approval procedures.
• Monitor employee attendance, overtime, payroll accuracy, and labor productivity.
• Maintain compliance with company policies and applicable employment laws.
• Foster a positive, professional, and accountable workplace culture.

• Submit accurate daily, weekly, and monthly operational and financial reports.
• Participate in regular performance reviews with corporate leadership.
• Maintain timely communication regarding operational challenges, staffing, guest concerns, and financial performance.
• Implement corrective action plans and follow through on assigned priorities.

• Minimum 3–5 years of hotel management experience, including at least 2 years in a General Manager, Assistant General Manager, or comparable senior hotel leadership role.
• Strong knowledge of hotel operations, budgeting, forecasting, revenue management, and expense control.
• Proven ability to improve guest satisfaction, operational efficiency, and hotel profitability.
• Excellent leadership, communication, problem‑solving, and organizational skills.
• Ability to work independently and manage multiple operational priorities.
• Proficienc…