Rooms Controller, Hotel Operations; Caesars Orleans

New Orleans, LA, United States (On-site)

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission
: “Create the Extraordinary"
Our Vision
: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values
: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

The Rooms Controller is responsible for coordinating all room vacancies, express checkouts, and other reservation status changes on a daily basis. Works closely with related departments to ensure excellent guest service. Acts as a role model for all front office staff and responsible for department in absence of a Hotel Manager.

• Ensure that guest needs and special requests are met.
• Invoking service recovery when appropriate. Maximizing use of FOCUS skills.
• Prepare daily agenda (upgrading, sales/junket groups, etc.)
• Answer all phones directed to the Front Office.
• Attend Housekeeping pre-shift to communicate information regarding groups, VIP guest, special requests, etc.
• Check numbers for the day and post for the staff and to give to supervisors for pre-shift meetings. Check status of “out of order rooms.
• Responsible for placing all guest requests to the housekeeping department, documenting the request and guest follow up.
• Complete any back to back reservation extensions.
• Complete all express checkout and due out.
• Check in all unassigned rooms, making keys and giving key packets to Supervisor to bring to the front desk for customer pick-up.
• Review Sales group resumes and block rooms based on special requests, etc.
• Run and resolve the over credit report. Run and resolve the non-zero report. Pre-assign all hotel special requests.
• Promote and maintain constant communication between all departments.
• Receive all calls for rooms that need repair. Notify facilities, place “room out of order and follow through until repair is completed and room is available for occupancy. Cancel all non-guaranteed reservations at 6 PM (options on the main menu).
• Balance room inventory one day in advance.
• Run and complete Rooms Revenue Potential and Manual overrides.
• Call around city for room availability and rates.
• Able to work as a Front Desk Clerk as needed based on business demands.
• Complete required paperwork for various front desk transactions and input information into the computer.
• Process all cash transactions by accepting money or credit card and make the necessary change or card transaction accurately.
• Check guests in and out.
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.

• Must be at least 21 years old to work at a casino hotel
• Ability to read, write and understand English.
• Ability to coordinate multiple tasks simultaneously. Must perform duties with a sense of urgency.
• Excellent oral and written skills.
• High School graduate or equivalent is required.
• Minimum one-year customer service experience with ability to provide courteous, friendly and efficient service to all guests, every time, is required.
• Must be able to type at least 25 wpm.
• Must be able to pass a simple mathematics test.
• Must be able to get along well with co-workers…