Food and Beverage Supervisor - Provisions

The Higgins Hotel, located in the heart of New Orleans, is seeking exceptional individuals to join our team! As a job applicant, you'll have the opportunity to work in a historic, luxury hotel that offers unparalleled service and a unique guest experience. With positions available in front desk, food and beverage, housekeeping, event planning, and more, there are abundant opportunities for career growth and advancement.

Our hotel features sophisticated design, modern amenities, and a vibrant atmosphere, creating an exciting work environment. As a member of The Higgins Hotel team, you'll have the chance to provide exceptional service to our guests, work in a culturally rich city, and be a part of a renowned hotel brand. Join us in delivering legendary hospitality and become a valued member of our team at The Higgins Hotel!

We are seeking a passionate, guest-focused Food and Beverage Supervisor to join our team and oversee daily operations at Provisions, our Grab-n-Go outlet. In this role, you will assist the Director of Outlets with staff training and development, lead daily outlet operations, support team performance, and ensure exceptional guest service. The ideal candidate will have a strong hospitality background, excellent leadership skills, and a commitment to creating memorable guest experiences.

Experience in bartending and mixology is highly desirable, as this position will also require the flexibility to oversee and assist with bar service when needed. If you are an energetic, outgoing, and detail-oriented professional who thrives in a dynamic environment and enjoys working across multiple areas of Food and Beverage, we would love to hear from you!

About Our Property

The Higgins Hotel & Conference Center’s name reflects the contributions of the extraordinary entrepreneur, Andrew Higgins, who designed and built over 20,000 boats in New Orleans that were used in every major amphibious assault of World War II.

Conveniently located directly across the street from The National WWII Museum, the hotel offers 230 era-inspired guest rooms and specialty suites, premium amenities, full-service restaurant, lounge, and a rooftop bar, as well as a second-floor conference center with more than 18,000 square feet of meeting and event space.

Higgins Hotel proudly welcomes veterans and individuals with disabilities. We value diverse experiences and are committed to an inclusive workplace.

Responsibilities

• Oversee daily operations of Provisions, the Grab-n-Go outlet, ensuring exceptional guest service, efficient operations, and adherence to hotel standards.
• Step in to assist with bar operations and service as needed, including preparing and serving beverages and supporting the team during periods of high demand.
• Assist the Director of Outlets with the training, development, and coaching of Baristas and other outlet team members.
• Apply knowledge of bartending and mixology to support bar service, beverage preparation, and consistent beverage quality.
• Follow proper cash-handling, point-of-sale, and accounting procedures.
• Communicate regularly with the Director of Outlets regarding outlet operations, staffing, guest feedback, and other relevant matters.
• Resolve guest and employee concerns professionally and promptly.
• Maintain compliance with food safety, sanitation, and beverage service standards.
• Assist with inventory management, stock replenishment, and maintaining appropriate product levels.
• Attend required meetings and complete other duties as assigned, including cross-training and assisting in other outlets as needed.

• Bachelor's degree in Hospitality Management or a related field preferred.
• Previous experience in food and beverage operations, retail hospitality, or…