Chief Human Resources Officer; CHRO

We help our neighbors meet immediate needs and face long-term challenges. We steward our resources with transparency and efficiency. Together, we create a community where everyone is able to live with dignity and hope.

Impelled by the love and teaching of Jesus Christ, while respecting the dignity and potential of all people, we collaborate to offer life-giving programs, advocate for the voiceless, and empower the vulnerable to foster a just society.

Catholic Charities Archdiocese of New Orleans (CCANO) has been an open door, a warm welcome, dry ground, a defending voice, and a hand up for generations of Louisiana residents. Our shared stories and strong roots help a diverse community stand tall together. Meeting the needs of the whole person is our continued commitment.

The Chief Human Resources Officer (CHRO) is a mission-driven executive responsible for leading the people and culture strategy for Catholic Charities Archdiocese of New Orleans and its affiliated ministries. Serving an organization of approximately 300 employees, the CHRO ensures that human capital practices reflect the organization's Catholic identity, commitment to human dignity, and dedication to serving vulnerable populations from conception to natural death.

The CHRO oversees all aspects of Human Resources (HR) including talent strategy, organizational culture, employee relations, leadership development, compensation and benefits, compliance, and workforce planning. This role ensures that policies, systems, and practices meet the complex regulatory requirements associated with government-funded programs while fostering a workplace culture rooted in compassion, service, accountability, and excellence.
The CHRO serves as a strategic advisor to the President/CEO and executive leadership team and works closely with the leadership of each ministry to ensure alignment in mission, culture, and human capital practices.

• Work closely with legal counsel, finance, and compliance teams to ensure organization-wide compliance with federal, state, and local employment laws and regulations, establishing systems and practices that promote accountability and risk mitigation.
• Monitor evolving Human Resources best practices and regulatory requirements, proactively adapting policies, procedures, and workforce strategies to maintain compliance and organizational effectiveness.
• Support board governance through preparation of HR-related reporting, workforce metrics, and policy recommendations for executive leadership and board committees.
• Establish and promote consistent employment practices across affiliated agencies while allowing flexibility to support unique programmatic and operational needs.
• Oversee periodic internal reviews and audits of HR, payroll, and related systems to ensure accuracy, strengthen internal controls, and support continuous quality improvement.

Strategic Planning & Leadership

• Develop and implement a comprehensive human capital strategy that supports the mission, strategic priorities, and growth of Catholic Charities and its affiliated agencies.
• Serve as a key member of the executive leadership team, advising the President/CEO on organizational culture, workforce planning, and leadership development.
• Lead strategic workforce planning initiatives and organizational development efforts.
• Develop and monitor workforce metrics and HR analytics to inform strategic decision-making, workforce planning, and organizational effectiveness.
• Foster a workplace culture that reflects Catholic Social Teaching, emphasizing respect for human dignity, service to the poor and vulnerable, and stewardship of resources.

Talent Acquisition & Workforce Development

• Lead recruitment, onboarding, and retention strategies for a diverse workforce of approximately 300 employees across multiple program areas and service locations.
• Develop leadership pipelines and succession planning to ensure organizational sustainability and mission continuity.
• Design and oversee professional development programs that support employee growth, leadership capacity, and mission integration.
• Lead and develop the Human Resources team through mentorship, performance management, and professional development to ensure high-quality HR service delivery across the organization.

Employee Relations & Investigations

• Serve as a resource for managers and employees in addressing workplace concerns, performance management, and conflict resolution.
• Conduct HR-related investigations and guide leadership in…