Student, Intern Information Technology Summer

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Location: New Orleans, Louisiana, United States

Company: Entergy

PS

Job Title:

Student, Intern

Work Place Flexibility: Hybrid

Legal Entity: Entergy New Orleans, LLC

About the Role

Our Service Now support and development team is looking for a motivated student intern to gain hands-on, enterprise-level experience across the full lifecycle of platform development - from requirements gathering to delivery and support. This is a unique opportunity to work alongside experienced Service Now developers and administrators on real projects, including modern Agentic AI initiatives built natively on the Service Now platform.

You'll be exposed to a broad range of disciplines rather than a single narrow task, making this a great fit for a student who wants to explore where their interests and strengths lie within enterprise IT.

What You'll Be Exposed To

• Service Now development
  - configuration, scripting, workflow/flow design, and platform customization
• Agentic AI development on Service Now
  - building and testing AI agents, working with models, agent orchestration, and related tooling (e.g., MCP) within the platform
• QA testing
  - test case design/automation, execution, defect tracking, and validation of new features
• Agile project management
  - sprint ceremonies, backlog grooming, story writing, and tracking work in an agile tool
• Requirements documentation
  - gathering, clarifying, and writing clear business and technical requirements
• Solution documentation
  - technical design docs, runbooks, and knowledge base articles
• Enterprise IT governance
  - exposure to change management, release processes, and other governance practices used in a large IT organization

What We're Looking For

Required:

• Familiarity with core AI concepts - what models are, how agents work, and general awareness of emerging standards like MCP (Model Context Protocol)
• Basic IT literacy (understanding of how enterprise software, tickets, and systems generally work)
• Strong communication skills, curiosity, and willingness to learn
• GPA 2.8 or above
• Currently enrolled in an undergraduate or graduate program (Computer Science, Information Systems, AI or related field preferred)

Preferred (not required):

• Prior exposure to Service Now (development, administration, or as an end user)
• Experience with QA/testing practices
• Familiarity with Agile/Scrum methodology
• Experience writing technical or business documentation
• Coursework or projects involving AI/ML, LLMs, or agent-based systems

Primary

Location:

Louisiana-New Orleans Louisiana :
New Orleans
Job Function
:
Students / Early Careers
FLSA Status
:
Nonexempt
Relocation Option:
Union description/code
: NON BARGAINING UNIT
Number of Openings
: 1
Req : 124048
PS Job Title
:
Student, Intern
Travel Percentage
:

Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please  to view the EEO page, or see statements below.

EEO Statement:The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of…