IT Coordinator

The North Tarrant Express (NTE) was the first design-build-finance-operate-maintain managed lanes project in Texas and consisted of the complete reconstruction of 13.3 miles of the existing I-820/SH-183 corridor between Dallas and Fort Worth. Since opening in October 2014, nine months ahead of the contracted completion date, the general highway lanes are experiencing a 70% decrease in congestion time and a 15% increase in average speed.

This Cintra-led project has doubled capacity and significantly improved mobility along this heavily congested corridor that traverses the heart of six cities through Northeast Tarrant County.

The North Tarrant Express 35W (NTE 35W) project spans 16.8 miles from I-30 in downtown Fort Worth to Eagle Parkway at the north end of Alliance Airport. The project is operated and maintained by the Cintra-led consortium in North Texas. This project has improved mobility by adding additional road capacity through a combination of general highway lanes and continuous frontage roads, along with tolled express lanes that use variable pricing to keep traffic moving.

The LBJ Express (LBJ) is currently the largest P3 operation in Texas and one of the largest ever undertaken in the U.S. It is a regionally-significant transportation improvement project in North Texas that is relieving severe congestion in the dense urban area of north Dallas. In 2009, the Cintra-led consortium was selected to complete the design, construction, finance, operation, and maintenance of the project along I-635 and I-35E.

Since opening in September 2015, the general highway lanes are realizing a 60% decrease in congestion time and a 10% increase in average speed.

Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement.

With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren’t enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program.

The IT Coordinator supports the day-to-day delivery of Information Technology services across the organization. The position serves as a liaison among end users, corporate IT teams, vendors, and business stakeholders to help ensure reliable operation of technology services, end-user computing, telecommunications, mobile devices, physical security systems, and local infrastructure. The role coordinates IT support, project implementations, cybersecurity and compliance activities, asset lifecycle management, access administration, vendor services, and technology deployments while following corporate policies, procedures, and service standards.

• Provide onsite and remote technical support for desktops, laptops, docking stations, monitors, printers, mobile devices, tablets, conference room technologies, Microsoft 365 applications, Microsoft Teams, and related business systems.
• Coordinate and track incidents and service requests through the corporate ticket management system, including prioritization, escalation, user communication, and closure.
• Troubleshoot hardware, software, connectivity, telecommunications, and end-user technology issues, escalating complex matters to the appropriate support teams.
• Maintain accurate support records, technical documentation, user guides, and resolution histories.

• Assist with the administration, maintenance, and operational support of local IT infrastructure.
• Support network equipment installations, circuit activations, hardware replacements, equipment upgrades, and connectivity troubleshooting.
• Coordinate vendor maintenance activities, service windows, and corrective actions for operational issues.
• Support business continuity and recovery activities during technology outages or service disruptions.

• Maintain accurate inventory records for laptops, desktops, monitors, printers, tablets, mobile phones, hotspots, radios, and related equipment.
• Coordinate receiving, tagging, deployment, assignment, transfer, recovery, warranty…