Information Technology Tech

Provides technical support and maintenance for the hospital's computer equipment. This role ensures reliable operation of technology tools and functions that support patient care, staff efficiency, and hospital operations. The IT Technician is responsible for troubleshooting, problem resolution, and assisting staff with hardware, and system needs in compliance with hospital policies and healthcare data security standards.

• Provide first-level technical support for hospital staff, responding to help desk requests in a timely manner.
• Install, configure, and maintain desktops, laptops, printers, and mobile devices within the hospital network.
• Troubleshoot hardware and network issues and elevate unresolved problems as needed.
• Maintain hospital network security by assisting with updates, patches, antivirus protection, and access controls.
• Ensure compliance with HIPAA and hospital IT security policies when handling patient data and protected health information (PHI) under the guidance of HiTech.
• Assist HR with onboarding new staff by setting up accounts, access permissions, and necessary devices, when applicable.
• Maintain accurate documentation of IT support activities, system changes, and asset inventory.
• Collaborate with IT team members to support projects, upgrades, and system implementations.
• Provide user training and education on hospital systems, security practices, and software applications.
• Participate in 24/7 on-call support rotation as required.
• Other Duties as assigned

• 1-3 years of experience in IT support, preferably in a healthcare environment.

• Associate degree in Information Technology, Computer Science, or related field, required.

• Familiarity with HIPAA compliance and healthcare IT security practices.
• Strong troubleshooting, problem-solving, and analytical skills.
• Excellent communication and interpersonal skills to work effectively with clinical and non-clinical staff.
• Proficiency in Microsoft Windows, Office Suite, networking fundamentals, and common IT support tools.
• Ability to prioritize tasks and work under pressure in a fast-paced hospital environment.

• Ability to sit, stand, bend, and work at a desk or computer for extended periods.
• Must be able to lift and move equipment up to 30 lbs.
• Occasional travel between hospital departments and affiliated locations.

• Hospital/office environment with frequent interaction with clinical and administrative staff.
• May require evening, weekend, or on-call hours to support hospital operations.
• Exposure to stressful situations when resolving urgent technical issues impacting patient care.