Customer Service Representative- Pressure Protection

Control Worx Team Timekeeper

Timekeeping for the Control Worx Team that work at Exxon Mobil complex. This requires daily reconciliation into the Tracks Exxon system. Obtaining time approvals and material requisitions. Receive phone calls, faxes and emails from external & internal Exxon customers which must be handled on a timely basis. Most of the time the work load will be considered as 'heavy'. Information handled will include RFQ's, Processing Day to Day Repair Work, Expediting Repair Work through shops and provide customer updates per their requirements, Technical Assistance/Support, Factory Support, Technical Product Support, Delivery Expediting.

Manage day to day repair activities with support such as purchasing parts or coordinating services. Facilitate customer repair requirements in a clear and precise manner. Ensure that Inside efforts are aligned with the production shop. Support John H Carter accounting department with problem invoices, returns and general customer account information. Work closely with and support the JHC services principals when required to do so.

Attend required and preferred training. Source Repair Services, Product and Product information for customers. Support CWX colleagues at all times, and especially when overload situations arise. Accurately complete quotes, order entry and purchase orders. Attend Turnaround meetings for large outages Backup and support inside sales Reduce AR past due amounts Ensure timely invoicing and reduce backlog/SNI amounts