IT Operations Manager

The IT Operations Manager is responsible for the day-to-day operation, reliability, security, and support of TAI’s information technology environment. This position manages IT infrastructure, systems, user support, cybersecurity operations, software and hardware, technology vendors, and IT-related policies and procedures.

The IT Operations Manager serves as the primary point of coordination for TAI’s internal IT environment and external IT service providers. The position works closely with executive management, department directors, and the Company's Information Security/Compliance functions to ensure that TAI’s technology systems support its business operations while meeting applicable cybersecurity, regulatory, contractual, and compliance requirements.

ABOUT TAI ENGINEERS, LLC

TAI is a total marine solutions company that provides engineering and production support services to a wide variety of customers in the US and abroad. TAI is a wholly owned subsidiary of S&B. TAI’s mission to deliver ‘Solutions that Enhance Value’ is the primary focus of any project that TAI undertakes. Since TAI’s founding in 1993, it has brought many vessels to fruition and has more than 5,000 designs in its library.

TAI is ISO  Certified for Design, Engineering, Integrated Logistics and Program Management Services. TAI is GSA listed to provide engineering services and vessels to the US Government and we are a prime contractor on NAVSEA's Sea Port NxG program.

SUPERVISORY RESPONSIBILITIES:

Responsible for oversight of IT Helpdesk direct reports (Helpdesk Admin and/or IT Admin Assistant) which includes task assignment, allocation of budgets, establish priorities, performance evaluations, and recommend status changes.

EDUCATION:

Bachelor’s degree in information technology, Computer Science, Cybersecurity, or a related field, or equivalent combination of education and experience.

QUALIFICATIONS AND

EXPERIENCE:

Requirements: 10+ years of progressively responsible IT experience. Experience managing IT infrastructure and supporting approximately 50–100+ users. Strong knowledge of Microsoft Windows, Microsoft 365, networking, endpoint management, data backup, identity and access management, and cybersecurity. Experience managing external IT service providers and technology vendors. Strong troubleshooting, analytical, organizational, and communication skills. Ability to manage multiple priorities and projects simultaneously. Ability to secure and maintain a Secret Level Security Clearance.

Preferred

Skills:

Experience supporting organizations subject to government contracting or regulated-industry cybersecurity requirements. Experience with NIST SP 800-171 and/or CMMC. Experience working with Controlled Unclassified Information (CUI). Experience with Microsoft 365 Government environments, including GCC High. Experience with Microsoft Intune, Entra , Defender, SharePoint, Teams, Purview and related Microsoft security technologies. CompTIA Security+, CISSP, CISM, or other relevant cybersecurity certification. Experience with incident response, vulnerability management, and security assessments.

IT Operations and Infrastructure

• Manage TAI's day-to-day IT operations, including servers, networks, workstations, mobile devices, printers, telecommunications, cloud services, and related infrastructure.
• Ensure availability, reliability, performance, and security of IT systems.
• Manage user accounts, access permissions, authentication, group policies, and system configurations.
• Administer and maintain Microsoft 365 and other business applications.
• Oversee backup, recovery, patching, system maintenance, and technology lifecycle management.
• Establish and maintain appropriate processes for hardware and software deployment, configuration,…