Technical Analyst
Job in
New Orleans, Jefferson Parish, Louisiana, 70123, USA
Listed on 2026-11-01
Listing for:
HB001 Hancock Whitney Bank
Full Time
position Listed on 2026-11-01
Job specializations:
-
IT/Tech
IT Support, IT Business Analyst, IT Specialist, Systems Administrator
Job Description & How to Apply Below
- Works directly with technology in the review, installation, and maintenance of distributed systems hardware and software. Provides technical assistance and training on applications for end users and contributes to project execution under the guidance of senior leadership. Provides Tier 2+ support as necessary.
- Supports the administration and execution of Information Technology Asset Management (ITAM), Software Asset Management (SAM), and Hardware Asset Management (HAM) programs at Hancock Whitney. Maintains ITAM asset lifecycle processes, license compliance, inventory accuracy, and asset governance using Service Now SAM Pro, HAM Pro, and Snow License Manager. Partners with technology and business teams to support audit readiness, software optimization, reporting, and process improvement initiatives while providing Tier 2+ support and contributing to project delivery and operational excellence.
DUTIES & RESPONSIBILITIES
- Assists in the implementation and support of distributed infrastructure solutions based on design and specifications provided by senior leadership.
- Assists in developing documentation for ongoing support and maintenance of distributed systems.
- Proactively monitor, optimize, and manage vulnerability for applications used across the organization.
- Supports the implementation of 3rd party technology resources as needed, under the direction of senior leadership.
- Contributes to meeting service level agreements by ensuring timely and effective delivery of support tasks.
- Provides guidance, training, and mentoring to other technology associates as needed.
Duties & Responsibilities IT Asset Management
- Manage the lifecycle of hardware and software assets from procurement through retirement, ensuring asset records remain accurate and compliant.
- Maintain inventory integrity by reconciling asset, configuration, procurement, and deployment data across multiple technology platforms.
- Perform regular audits and validations of hardware and software inventories to identify discrepancies and improve data quality.
- Collaborate with procurement, finance, information security, and technology teams to support asset governance and lifecycle processes.
- Develop and maintain asset management standards, procedures, and process documentation.
- Support hardware refresh initiatives, technology deployments, and asset disposition processes.
- Administer software asset management tools to maintain software inventories, license entitlements, and compliance positions.
- Analyze software usage, license consumption, and entitlement data to identify optimization and cost-saving opportunities.
- Conduct software compliance assessments and support internal and external software audits.
- Assist in software publisher true-ups, license renewals, and contract reviews.
- Monitor software metering and usage trends to recommend license reclamation and optimization strategies.
- Maintain software license entitlement repositories and ensure supporting documentation is complete and accurate.
- Support the administration, configuration, and continuous improvement of Service Now SAM Pro and HAM Pro modules.
- Utilize Snow License Manager and Service Now discovery data to reconcile software installations, hardware assets, and license entitlements.
- Assist with the development and maintenance of dashboards, reports, workflows, and automated processes within ITAM platforms.
- Investigate and resolve asset and licensing data discrepancies across Service Now, Snow, procurement systems, and discovery tools.
- Associate's degree or equivalent from a two-year college or technical school or equivalent combination of education and experience.
- Two years of related technology experience.
- Two to five years of experience in IT Asset Management, Software Asset Management, Asset Governance, or related technology disciplines.
- Service Now Certified Implementation Specialist (CIS) - SAM or HAM preferred.
- Certified Software Asset Manager (CSAM), Certified Hardware Asset Management Professional (CHAMP), or equivalent asset management certifications preferred.
- Experience administering or supporting Service Now SAM Pro and HAM Pro.
- Experience using Snow License Manager or similar Software Asset Management solutions.
- Experience performing software license compliance reviews and remediation activities.
- Experience with…
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×