Director, New Business Operations

Location: Livonia

Overview AAA Life is a respected and trusted American brand that has been focusing on Life Insurance and Annuity Products since 1969.  At AAA Life we have over 1.8 million policies where we take pride in earning the trust of our policyholders who understand our promise to be there for them – and their families – when we’re needed most.  By joining the AAA Life team, you are joining a company that genuinely cares about helping each other, with a devotion to protect the lives of those around us.
We embrace a diverse, equitable, inclusive culture where all associates can feel a sense of belonging and use their unique talents and perspective to influence, innovate, motivate, and thrive.

We need an ambitious, curious leader to become the Director, New Business & Underwriting Operations on the Enterprise Operations Team to help drive the biggest change in the company'shistory.

The Opportunity – Why Join Are you ready to redefine how an entire industry engages with customers? At AAA Life we leverage technology to put human connection at the heart of what we do. If you are someone who thrives on purpose and wants to make a tangible difference in people’s lives when it matters most, then join AAA Life who has the unique ability to access tens of millions of existing AAA customers powered by the strength of one of America’s most trusted brands.

We have embarked on a mission to double in size - Becoming one of the largest providers in the US. These facts showcase why we're the right choice:

On purpose: a leading professional services firm found that the commitment, empathy and dedication of employees at AAA Life was the highest across a benchmark of top US companies

On growth: we have the privilege to offer our products to tens of millions of Americans that are proud members of AAAOn making a difference: we serve Americans by delivering life insurance products that make a true difference for families during their hardest times, not wealth management instruments (more details on this during the interview)
On culture: USA Today named us 2025 top workplace nationwide. We believe the job of an insurance company is to do good. Our mission is to help our members during what is often the hardest times in their lives. We pick up the phone to people who have lost loved ones and offer our genuine support. That is why we will always put human connection at the heart of what we do - always being there to talk to our members person to person.

We believe the job of an insurance company is to pay out. That is what insurance is for. Most of our members have real life policies - policies that bring peace of mind during life, and genuine support in the event of death. We are not here to chase the super-rich with annuities and wealth management products. AAA has been one of the most trusted names in America because it believes in providing the services that middle class Americans need.

Responsibilities

The Role The Director, New Business & Underwriting Operations provides strategic leadership for AAA Life's end-to-end New Business and Underwriting Operations. This leader is responsible for delivering exceptional operational performance while building trusted relationships with executive field leadership, distribution partners, and enterprise stakeholders. The role balances operational excellence, underwriting expertise, analytics, automation, and collaborative influence to support profitable growth and an exceptional customer experience.

The Next Phase Our mission is to provide those services for as many people as we can. To achieve that we need to evolve. We need to boldly embrace innovation and technology. Your leadership will help us deliver on our mission together and achieve our transformation. At AAA Life,…