Sr. Manager​/Director of Claims Casualty​/Workers Compensation

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IMT is proud of our heritage and will never forget where our roots are firmly planted. Locally run from its office in West Des Moines, Iowa, IMT has been a Midwest company since it was founded in Wadena, Iowa in 1884. That’s over 140 years!

Today, IMT continues to offer a strong line of personal and commercial insurance products for which it has always been known, along with exceptional service for a competitive price. Our products are offered through Independent Agents throughout a six-state territory – Iowa, Illinois, Minnesota, Nebraska, South Dakota and Wisconsin.

SR. MANAGER / DIRECTOR OF CLAIMS

IMT Insurance is now hiring for the position of Sr. Manager / Director of Claims where you would be responsible for leading and managing Casualty/Workers’ Compensation claims operations. This role ensures timely, fair, and cost-effective resolution of claims, while driving strategic initiatives, regulatory compliance, team performance, and customer satisfaction. You will champion operational excellence, continuous improvement across respective claims divisions and a culture rooted in trust, integrity, and accountability.

If you’re interested in learning more about this opportunity, apply online today!

A DAY IN THE LIFE

• Lead the daily operations of the assigned claims division (Casualty/Workers’ Compensation).
• Develop and implement claims strategies aligned with company goals and industry best practices.
• Foster a high-performance culture focused on accountability, collaboration, and innovation.
• Serve as a key advisor to senior leadership on claims trends, risks, regulatory, and opportunities.
• Supervise and mentor claims managers, claims representatives, and support staff.
• Establish performance metrics and conduct regular evaluations to ensure service excellence.
• Provide guidance on complex, high-exposure claims and litigation matters.
• Ensure claims are handled in accordance with company policies, procedures, and applicable laws.
• Oversee resolution of escalated claims and manage complex litigation and settlement processes.
• Direct and supervise litigation, department complaints, and regulatory inquiries.
• Monitor regulatory changes and industry developments to ensure compliance and competitiveness.
• Maintain legal, statistical, and operational reports for internal and external stakeholders.
• Accountable for cost control, work force planning, results, and personnel of assigned claims division.
• Serve as the company liaison with E&O carriers and reinsurance partners
• Partner with finance and actuarial teams to analyze claims data and trends.
• Recommend enhancements to claims processes, systems, and service models.
• Identify and implement technology solutions to improve efficiency and accuracy.
• Confidentiality and professionalism is required at all times.

DESIRED QUALIFICATIONS

• Bachelor’s degree required; advanced degree, industry certifications, or a JD preferred
• Minimum of 15 years of progressive experience in P&C claims, with at least 10 years in a leadership role with direct personnel oversight and management.
• Specialized experience in Casualty/Workers’ Compensation claims is essential.
• Extensive knowledge in claims management, insurance regulations, and industry best practices.
• Proven leadership experience with the ability to inspire and develop high-performing teams.
• Strong analytical, negotiation, and decision-making skills.
• Excellent communication and interpersonal skills to manage internal and external relationships.
• Ability to navigate complex situations and provide constructive feedback.
• High level of professionalism, confidentiality, and organizational discipline.
• Valid driver’s license required.

BENEFITS & PERKS

IMT Insurance is committed to our employees and their families. When you work for IMT, you earn far more than just a paycheck. The IMT office was new in 2018 and offers a fitness room, game room and a variety of collaboration areas. This position includes a flexible work arrangement, learning and…