General Manager

Location: Iowa :
All Greater Des Moines Locations, IA

Job :3702

# of Openings:1

General Manager

Join Rocket Carwash as a General Manager and start your journey in leadership as we expand nationwide, dominating the carwash industry with our fast-paced, high-energy environment! At Rocket, we build top-tier facilities and develop industry-leading talent, offering ample opportunities for career growth.

We’re seeking leaders who are passionate about developing top talent and setting the standard for service excellence. As a General Manager, you are the face of Rocket Carwash in your community, setting the tone for how customers experience our brand. You’ll inspire your team by leading with a positive example, solving problems proactively, and delivering seamless experiences for both staff and customers that reflect the high standards Rocket is known for.

Your leadership will shape the way your community views our service and elevate Rocket's reputation.

We are looking for someone who…

• Is a Positive Self-Starter: You bring energy, determination, and a positive attitude.
• Is Confidently Fearless: You embrace opportunities, take risks, and challenge the status quo.
• Has an Entrepreneurial Spirit: You're a natural leader, resourceful, and thrive under pressure.
• Enjoys being a Trusted Advisor: You build relationships, live integrity, and deliver on promises...every time.

Primary Responsibilities:

Guest Experience Leadership

• Uphold and actively reinforce The Rocket Guest Service Expectation Model by ensuring that all team members consistently drive an exceptional guest experience. This includes greeting guests warmly by name, guiding them through the carwash process, and introducing new members to our offerings, all while maintaining a positive and engaging atmosphere that fosters personalized service and connection.
• Act as the "Mayor" of your location, personally connecting with guests by name, engaging with them throughout their visit, and ensuring a top-notch visit every time.
• Be the person who “rallies the team” and reinvigorates your staff to be the best in the industry.
• Cultivate and drive a high-performance culture that is focused on ambitious goal-setting and motivating team members to exceed their KPI & career goals.
• Act as the primary point of contact for customer concerns, resolving issues quickly and professionally, while involving the appropriate chain of command and leadership when necessary to ensure proper resolution.

Coaching and Team Management

• Coaches and mentors team members, implementing best practices to ensure that every guest who visits your location receives a consistent experience each time they visit.
• Conducts regular performance reviews of team members, delivering real-time coaching and feedback to drive continuous improvement and optimize daily business results.
• Leads the team in all aspects of staffing, including hiring, performance management, discipline, promotions, and separations.
• Monitor and track site performance. Be able to confidently speak to numbers and demonstrate a comprehensive understanding of site-specific KPIs, overarching performance metrics, and individual team member goals.
• Provide daily metric coaching to team members, ensuring they understand their targets and are progressing towards meeting them while holding them accountable for achieving results.
• Proactively fulfill staffing needs by aligning team size with current business demands, while anticipating and planning for future staffing requirements based on seasonal trends and changes. Coordinate scheduling to ensure optimal coverage at all times.
• Uphold the dress and grooming standards, ensuring both your own appearance and that of the entire team uphold a clean and professional presentation across the site.
• Conduct required training on processes and operational procedures for all team members.

Operations & Safety

• Lead compliance by enforcing all safety regulations and policies.
• Proactively identify and report potential hazards or issues to leadership, working together to develop and implement effective solutions.
• Manages all aspects of the operation including car wash equipment, chemical inventory, and physical appearance of…